Chat Sales Agent – Licensed Insurance Agent – Remote in FL

Chat Sales Agent – Licensed Insurance Agent

Remote

4 Month Contract

*Must have an active 2-15 license or combination of 2-14 and 2-40 licenses*

Job Summary:

In this temporary role you will enjoy challenging yourself to assist individuals with identifying the best health insurance product to meet their individual needs in a call center environment. You will provide a consultative sales experience that will focus on improving the health care of our current and future members. You will work with the customer to create solutions and ensures a smooth sales process while achieving sales goals. Calls will be primarily in-bound with the goal of enrolling the customer into a health plan. Outbound calls will also be required to follow up and close the sale or support marketing campaigns to convert leads into sales opportunities

Purpose:

The Chat agent will need to be a licensed insurance agent and will be working in fast paced chat environment assisting customers with questions related to a health plan. The Chat agent will drive the customer through the application process online and ensure all concerns are addressed before releasing the conversation. The Chat agent will interact in a 100% digital channel with the ability to handle multiple chats at the same time.

Job Responsibilities:

• Take multiple inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered

• Sell health insurance products to individuals Under 65 and/or Over 65 consumers in a Chat environment

• Analyze prospect needs and match to product solutions

• Conduct plan comparison and analysis for existing members seeking new solutions

• Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate and review and deliver fulfillment as needed

• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products

• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system

• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems

• Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, DNC legislation, and company policy regarding slamming, cramming and falsification of sales

• Maintain inbound phone availability to support telephone/chat service levels and customer satisfaction

• Adhere to scripts and sales processes including documentation in contact management system

• Achieve or exceed sales quotas s across product lines using acquired product knowledge and selling skills

Requirements:

• Active Florida state health insurance license 2-15 Health, Life and Variable Annuities or 2-40 Florida state health insurance license.

• Ability to type a minimum of 40 words per minute

• Experience using computers and navigating among multiple systems and screens

• Excellent verbal and written communication skills, including well developed interpersonal skills

• Demonstrated written and oral communication skills

• Demonstrated time management skills and the ability to manage multiple priorities

• Experience working independently and as part of a team

• Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions

• Ability to write and communicate effectively within multiple communication channels including, telephone and chat environments

• 100% adherence to assigned schedule during the open enrollment season

• Flexibility to work 8 hour shifts within the Call Center operating hours of Monday through Sunday from 8:00am to 12:00am (or as business demands) during open enrollment (October – December). All shifts will include evenings, nights and/or weekends.

• Follow directions, communicate information to customers, enter information into computer program close a sale, and learn new products and services

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondences

• Ability to perform basic mathematical functions

• Minimum of High School Diploma

Preferred:

• Work experience in a sales positions where sales skills were demonstrated

• Bilingual to include English and the ability to speak, read and write in Spanish

Job Types: Full-time, Contract

Pay: $21.00 – $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

License/Certification:

• 2-15 License (Preferred)
• 2-14 and 2-40 Licenses (Preferred)

Work Location: Remote