Classified – IT Network & Telecom Journey

Salary: $80,060.00 – $105,034.00 Annually

Job Number: 5842-0

Location: 16101 Greenwood Ave N Shoreline WA 98133, WA

Department: Technology Support Services

Job Summary

First Date of Consideration: 12/8/22

Shoreline Community College is dedicated to inclusive excellence in teaching and learning, student success, and community engagement. Shoreline serves the educational, workforce, and cultural needs of our diverse students and communities through the core themes of educational attainment and student success, program excellence, community engagement, access and diversity, and College stewardship. Shoreline Community College is a place of open inquiry and learning, with a campus that models ideals set out in our Community Standard*. We are committed to upholding a culture of free expression, as well as maintaining a supportive and respectful learning and working environments for all.

Technology Support Services is the Information Technology unit of the Shoreline Community College, which supports the technology infrastructure and desktop technology needs of the entire organization’s business and academic functions. TSS’ overall responsibilities include but are not limited to the network and networking infrastructure, desktop and portable device support, database and application development, email and web-based services, data and telecommunications systems, and security and IT related policies.

Essential Job Duties:

• Provide network and wireless network support for faculty, staff, students, and other campus identified and supported groups
• Consult with faculty, staff, coworkers, division/department heads, vendors, and other stakeholders to design, deploy, and maintain network infrastructure and equipment technologies to ensure successful business continuity and operations in alignment with the college’s mission and strategic goals
• Support the college’s VOIP system and support telephony users with call routing, voice mail, etc. Assist with support of existing analog phone system and with management and migration of analog devices to VOIP.
• Design VLANs, routing patterns, physical layout etc.
• Manage, monitor, analyze, configure, troubleshoot, and resolve routine and advanced switching and related issues in a heterogenous network environment using traffic and performance management tools
• Analyze network communication traffic flow, logs, alerts and other relevant operational information. This information will be used to make recommendations to improve internal and external systems and network communications and connectivity.
• Work with vendors, architects, engineers, college staff, and other stakeholders to coordinate facilities improvement projects
• Perform troubleshooting and repair of moderately complex networking related problems. Escalate more complex problems to senior level technicians providing relevant diagnostic and logging information.
• Maintain awareness of current security, compliance, technical issues using appropriate avenues such as vendor support sites, community forums, consultation, and solution experts to troubleshoot, resolve, and prevent issues

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

• Associate Degree in Computer Science or related field

OR equivalent work experience in technology environment directly related to position

• Two (2) years network administration / management
• Two (2) years of experience with telephony support and implementation using current technologies

KNOWLEDGE OF:

• IPv4, IPv6, DNS, DHCP, SIP, VoIP technologies in heterogenous networking environment
• Security access controls, Virtual LANs, Firewalls, VPNs, and authentication systems
• Copper and fiber cabling specifications
• Vulnerability scanning and patch management for networking systems
• Call routing, voice mail, etc. implemented in VOIP telephony systems

SKILL IN:

• Contributing to diversity by fostering a climate of multicultural understanding
• Providing effective, inclusive, and equity-focused customer service support to a diverse range of clients using oral and written communication.

• Resolving complex technical problems under stressful conditions

• Working efficiently both independently and as part of a team

Conditions of Employment

PHYSICAL WORK ENVIRONMENT:

The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

TERMS OF EMPLOYMENT/SALARY:

This position is allocated to pay range 05IT under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works a minimum of 40 hours per week, with schedule dependent upon department needs and is an overtime exempt position. Hiring of this position is contingent on available funding as determined by the College President.

OTHER CONDITIONS:

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at [email protected].

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime eligible.

In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.

This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees – Higher Education Community College Coalition.

Required Materials

To be considered for this position, please submit the following:

• NEOGOV online application/profile/supplemental questions
• Letter of interest addressing each qualification
• Current resume

Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’ suitability for the positions.

Please Note: Once application materials have been submitted, you may not modify the application.

• Community Standard Statement

“Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly …”

• Rev. Dr. Martin Luther King, Jr.

Shoreline Community College is a place for students, employees, and the community to pursue excellence in education in an environment dedicated to equity, inclusiveness, and self-reflection. We value respectful, dynamic interactions and lively discussion. We strive to create an environment where everyone is supported and valued. Shoreline Community College does not tolerate hateful, violent, or discriminatory actions that target any person or group based on their beliefs, customs, identity, or affiliations. When one of us is diminished, all of us are diminished.

To apply, please visit https://www.schooljobs.com/careers/shorelinecc/jobs/3744520/classified-it-network-telecom-journey

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