Client Services Technician EX22-861

Posting date: July 18, 2022
Job Title: Client Services Technician
Number of Vacancies: 1
Posting number: EX22-861
Status: Limited position
Estimated Probable Duration: Seven (7) Months (may be extended)
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: $34.72 to $42.63 per hour
Start date: To follow selection process
Initial Reporting Location: 199 Larch Street
Eligible to Work from Home: Needs to be assessed
Section: Client Services
Division: Information Technology
Department: Corporate Services**
Duties: Under the supervision of the Client Services Manager.
1. Provide first level end-user support across the full range of technologies and applications.
2. Identify and log support issue being encountered. Analyse the support issue to determine the cause. Determine appropriate solution and resolve the problem. Direct unsolved issues to the appropriate area of specialization. Ensure end user satisfaction by monitoring each support call received through to completion.
3. Provide guidance and recommendations in the appropriate use of hardware and software while promoting overall client self-reliance.
4. Liaise with appropriate outside organizations regarding hardware or software support issues. Maintain and organize a list of solutions that can be referenced by all support technicians.
5. Install, maintain and upgrade computer hardware and software. Assemble, connect and configure all peripherals, printers/copiers, telecom and associated network devices.
6. Maintain user accounts, as required.
7. Instruct or assist in the instruction of courses offered by the Information Technology.
8. Type and file documents, forms and correspondence.
9. Assist with maintenance of all hardware, software and loaned equipment including inventories and records.
10. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
11. Perform other related duties as required.
Qualifications:

• Community College Diploma in Microcomputers and Systems or Information Systems with courses in office automation software or equivalent.
• Over one (1) up to and including two and half (2½) years of related experience dealing with end user computing support in a networked environment and as a microcomputer technician working in both mixed and AD environments.
• Experience with assisting users of office automation software in a networked environment an asset.
• Demonstrate knowledge of PC hardware components and peripherals.
• Comprehensive skills and understanding of Windows, Microsoft 365, Microsoft Office Suite and Office 365, Microsoft Outlook, SCCM and other office automation corporate software standards.
• Local area networks and LAN Administration/troubleshooting. Knowledge of printers, copiers and peripherals.
• Satisfactory keyboarding ability.
• Effective communications skills.
• Satisfactory health, attendance and former employment history.
• Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

How to Apply:
Résumés quoting EX22-861 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at [email protected] or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Friday, August 5, 2022. Any application received after this deadline will not be considered.
For further instructions on how to apply to this position, please visit our How to Apply section.
All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City’s mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.
All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.
The City of Greater Sudbury has launched a survey to understand what prospective employees are looking for from an employer. Please take a few minutes to provide us with your input. Your responses will be anonymous. Thank you in advance for your participation in the survey!
The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and are happy to hire qualified (including education credential) applicants from anywhere. In order to hire a candidate one must be legally entitled to work in Canada, with legally entitled being defined as having all of the necessary paperwork processed, approved and responded to, by way of a work permit being issued and received. Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.

Job Type: Full-time

Salary: $34.72-$42.63 per hour