Communication Specialist

Title: Communications Specialist

Location: Stamford CT

Company Description

CAS Group, a Wipro company is a U.S.-based consulting and program management company that specializes in driving large-scale business and technology transformation for Fortune 100 communications service providers

Overview: The Communications Specialist will be part of a larger project team with responsibilities of taking complex issues and summarizing those issues in a way that will enable effective decisions by leadership. To be successful in this role the applicant will need to be able to work with technical resources and understand technical issues and then translate and simplify those technical issues into business drivers that stakeholders are able to base decisions on. The ideal candidate will have background in the telecom space and the ability to communicate effectively in both written and verbal forms. The candidate does not need to be technical but they will need to be able to work with and understand team members that are primarily focused in the technical space.

Required Skillsets

Minimum 3 years of experience as a technical/business writer

Excellent communication skills (written/verbal)

Proven ability to take complex issues and summarize/simplify the issue and associated business impact

Must be very detail oriented and take pride in your work

Demonstrated ability to ask probing questions to drive out issue root cause

Background in the mobile customer care, ordering and billing platforms a plus

Background in MSO/Cable a plus

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