Communications Support – speech and text, Bilingual (English and French)

Do you dream of a career that will allow you to make a difference in people’s lives? Are you experienced in customer service, and looking for a service-focused position (without sales objectives)? If you answered yes, we have an incredible opportunity within the Nordia team.

As a Communication Support Specialist, you will have the mandate to help people with disabilities (verbal or auditory) to communicate. It may be a call to a loved one, a call to a service provider, or any other type of communication. Your role will be to transmit their conversation in real-time and make sure to facilitate their exchanges. Communication being a daily challenge, you will bring a positive impact in the lives of these people.

What we offer:

• Hourly rate of $19.25/hour after training (includes a premium of $2 per worked hour and a $2 Bilingual premium);
• Premium for evening and weekend work;
• Significant monthly performance-based incentive;
• Fully paid training and coaching program;
• Availability to work full-time – Open 24 hours a day, 7 days a week.
• A complete range of benefits after six months of service including:
  • Medical, dental, and life insurance;
  • Great discounts on various telecommunication products and services.

Responsibilities:

In this role, you will:

• Provide customer support using a variety of adapted communication tools;
• Transmit the necessary information to the parties involved while maintaining continuous contact with the customer;
• Ensure a pleasant and warm experience thanks to your human side.

Qualifications:

• Be bilingual (English and French) with excellent oral and written communication skillst;
• High school diploma or the equivalent, completed;
• Ability to type quickly and precisely (40 words/minute);
• Ability to work in a computerized environment and to perform various tasks simultaneously.
• You will work on-site at our Quebec centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview).

Finally, a flexible schedule is essential. We have to be able to serve customers whenever they need us. You will be needed for evenings, overnights, weekends and holidays – that’s the nature of customer service!

Training start date: March 20th

Why Nordia?