Communications Technician

Position Overview

Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County. Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions: Connecting our Community.

Today, the means in which our clients connect continues to evolve. The demands for high-quality, secure, reliable technologies that ensure our customers across the region have everything they need to keep on top of it all just about everywhere they are. Bruce Telecom is focused on bringing innovative solutions to our customers including mobility, access to high-speed internet, digital tv, and business solutions.

Bruce Telecom is looking for a Communications Technician who will successfully ensure that our customers, both existing and new, will receive exceptional installation and repair services.

Job Summary:
The Communications Technician is responsible for the installation, maintenance and repair of telecommunication equipment and facilities for any Bruce Telecom customer.

Reports to: Manager of Operations

Responsibilities:

1. Install Bruce Telecom services as requested by the customer through the Service Order and Trouble Ticket Systems.

2. Pre-wire residential and commercial buildings as requested by Bruce Telecom customers.

3. Install, change, remove and test Bruce Telecom customer services.

4. Promote all Bruce Telecom services while interacting with Bruce Telecom customers.

5. Input relevant information about work performed on service orders or work orders and report completed service orders to the Dispatcher.

6. Maintain accurate customer records when changes or modifications are required.

7. Determine, locate and fix reported service interruptions and report results back to the Dispatcher.

8. Train fellow employees as required.

9. Engineer and design Telco systems at customer premises as required.

10. Maintain professionalism while interacting with Bruce Telecom customers and staff.

11. Ensure that all company property including vehicles, plant facilities and buildings are properly maintained, stored and secured to prevent theft, damage or personal injury.

12. Responsible for working in compliance with all company Health and Safety policies, procedures, and safe work practices.

13. Complete other duties as assigned by the Manager.

Minimum Academic/Educational Requirements:

Post-Secondary Diploma in Electronics or Telecommunications an asset Applicants with equivalent experience will be considered

Required Qualifications/Skills and Experience:

Two years’ experience in a similar role or in the telecommunications industry Valid Class G Driver’s License

Strong interpersonal and communication skills Relationship building skills

Possess good decision-making skills Organizational skills

Well-developed conflict management skills Ability to manage multiple priorities

Working Conditions:

Inside and outside work in various weather conditions throughout the seasons

Exposure to hazards resulting from use of electrical, electronic,

mechanical equipment (machines and tools), power equipment, chemicals, gases, etc. May require working at heights

Physical Demands:

Repeated bending, squatting, stooping Prolonged standing and walking Climbing ladders, scaffolding

Pushing and pulling movements Lifting weights up to 50lbs

Mental Demands:

Ability to handle and prioritize multiple tasks Potential for an increased stress level

Hours of Work:

40 Hours per Week

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Overtime pay