Computer Network Support-Service Desk-Help Desk

Network and Computer Systems Administrators (Network Administrator/Systems Administrator)

Rock Island, IL

ABOUT THE OPPORTUNITY:

Comtech Systems, Inc. (CSI) is looking for a Network and Computer Systems Administrator to install, configure, and maintain an organization’s local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. Project specific: assists in the installation, maintenance, and usage of the organization’s local area network. Assists in the establishment of network procedures regarding access methods and time, security validation checks, and documentation. Maintains network software an hardware inventories. Researches software and hardware issues regarding the network. Inform users when there are network problems. Monitors and maintains continuity with software licensing and maintenance agreements. Troubleshoots network problems. Frequently reports to a Senior Network Engineer.

Description: Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

ABOUT THE COMPANY:

At our core, Comtech employees are driven by innovation. We are leaders in the advanced global commercial and government communications market. A career at Comtech enables you to design, develop, produce and market innovative products, systems and services for advanced communications solutions. You will facilitate and enhance the way people, businesses, and governments communicate around the world.

CSI is a leading provider of mission critical solutions to government and civilian agencies with a focus on C4ISR solutions using any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space. In order to help our customers, combat a growing number of cyber-attacks on their systems, we provide training and certification and vulnerability compliance assessment. Comtech designs, develops, produces and markets innovative products, systems and services for advanced communications solutions. We are technology leaders in the markets that we serve and conduct our business through Government solutions. Our market segments consist of: Tactical Communications, Space & Component Technology, Mobile Datacom, and Cyber Security Solutions.

PRIMARY DUTIES:

All candidates will perform the following duties:

• Manage and maintain the WAN/LAN infrastructure.
• Monitor the network issues and outages in accordance to directives and guidelines escalating them based on severity levels.
• Troubleshoot, implement, and provide configuration of network hardware and software.
• Monitor and maintain network devices and troubleshoot and identify source of problems.
• Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
• Utilize network management tools (SolarWinds) to monitor, evaluate, and report health statistics of WAN/LAN.
• Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices (“All-in- one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices, etc.); issues related to network ccess, network storage, email, and test and image desktops and laptops.
• Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
• Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
• Diagnosis, operation, administration configuration and maintenance of the Remedy Trouble- Ticket system.
• Updating, maintaining, and validating known error database.
• Accountability for administration of Remedy Action Request System solutions.
• Development, publishing and maintenance of statistical, management and custom reports.
• Support information assurance by updating and maintaining content, classification, and protection of organization Web sites as well as Access management.
• Provide detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+), access control lists, layer 3 technologies, such as HSRP, EIGRP, and BGP, Generic Routing Encapsulation (GRE), Internet Protocol Security (IPSEC), and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations.
• Provide knowledge and familiarity with Cisco Internetwork Operating System (IOS)-based routers within the ASR 1000, 3900, 3800, and 2800 families; Cisco IOS based switches within the 6500, 4500, and 3750 families.

SKILLS REQUIRED:

• Ability to communicate effectively, both written and verbally with diverse audiences, internally and externally to foster strong teamwork.
• Work well independently or as a member of a team environment
• Detail-oriented, with strong analytical skills.
• Must have an active Secret Clearance.
• Six (6) years related work experience
• Two (2) years of experience in a military environment.
• Experience with current best practices in IT standards, principles (ITIL), and security practices.

All candidates will have the following minimum skills:

CLEARANCE REQUIREMENTS:

Applicants must possess:

• The ability to obtain and maintain a security clearance at the level required by each assigned task.

EDUCATION/EXPERIENCE REQUIREMENTS:

Preferred Bachelor’s degree in the Computer Science field, OR an Associate’s degree plus seven (7) years’ experience of recent specialized experience, OR eleven (11) total years of recent specialized experience.

• CompTIA Network+
• CompTIA Security+
• Cisco Certified Network Professional (CCNP)
• Must be proficient with Microsoft Office.
• Experience in maintaining certifications related to the requirement of the position.

Comtech offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental Life insurance and AD&D
• Comprehensive 401k plan and Employee stock purchase plan
• Tuition Assistance
• Vacation, Personal and Sick time
• 10 paid holidays
• Bereavement and jury duty leave

CSI is a wholly owned subsidiary of Comtech Telecommunications Corp. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Job Type: Full-time

Pay: $50,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rock Island, IL 61299: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Preferred)

Work Location: One location