Computer Technician

At ISSofBC we believe in:

• Working with purpose
• We aspire to improve
• We cultivate belonging
• We are genuine

Watch our video Why I Love Working Here

About the Position

ISSofBC’s mission is to help immigrants build a future in Canada. We provide a supportive environment for newcomers to Canada of all backgrounds. This means communicating in digital forms through diverse channels to generate as much exposure and awareness as possible for our brand and our community.

Reporting to the Manager, IT, your primary responsibility is to provide technical support for all computer systems and office equipment including activities such as hardware/software installation, network trouble-shooting, and operating checks/adjustments. SQL database program maintenance. Performs routine maintenance tasks and assists with the maintenance of inventory, warranty, and service history records of office fixed assets.

How You’ll Make a Difference

• Installs and maintains computer hardware, software, and other technological equipment (e.g., routers, switches) or peripheral devices. Ensure compliance to limitations on software sharing/use rules and ensures the software used is appropriately licensed.
• Installing well-functioning LAN/WAN, Wi-Fi, and other networks. Manage all related network components.
• Ensures office equipment and computers are in good working order by performing operating system updates, and security updates to maintain privacy and protection from attacks.
• Monitors and performs diagnostics and troubleshooting of operating problems of office equipment, desktops, laptops, tablets, cell phones, and related hardware/software, as well as the corporate computer network, telecommunication, and email systems. Advises Manager of breakdowns and/or major repairs needed. Keep records of repairs and fixes for future reference.
• Builds templates and/or other macros to support increased utilization of computer applications.
• Assembles, installs, maintains, and makes minor repairs and/or operating adjustments on telephone equipment.
• Responds to request for technical support from internal users at all ISSofBC sites following established policies and procedures and teach users how to utilize computer equipment correctly. Travels to various site locations to resolve issues as required.
• Maintains inventory, warranty, and service history records of office fixed assets and other than real properties.
• Performs other related duties as assigned.

What You Bring

Completion of a post-secondary diploma in Computer Technology from a school recognized by the employer supplemented by a minimum of three (3) years of recent experience in the installation, servicing, and maintenance of office information technology equipment and operating systems, OR an equivalent combination of education, training, and experience acceptable to the employer.

What Makes You a Change Maker

• Strong communicator: you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner
• Willingness to adapt and change based on the unique and diverse needs of our staff, clients, external stakeholders, and the public
• Proficiency in common office software packages, MS Office, SQL program language, and utility programs for PCs.
• Possess a great problem-solving ability to fix issues, strong analytical skills, and attention to detail.
• Demonstrated ability to prioritize, organize, and complete tasks with minimal supervision.
• Service-oriented with a demonstrated willingness to help achieve the department and the organization achieve desired objectives and targets.
• Ability to set and maintain boundaries with clients and manage self-care.
• Demonstrated ability to remain current regarding general information about office equipment and hardware/software currently used by the organization.
• Possession of and the ability to maintain a clear provincial criminal record check.
• Ability to carry out the duties of the position.

ISSofBC Value Proposition

• Salary rate will be dependent on education, training, experience, and internal equity. Wage grids are reviewed annually
• Extended health and dental benefits
• 105 hours of vacation and 35 hours of personal leave
• Employer matched RRSP with contributions up to 5 percent
• Collaborative peers with a wide range of backgrounds and talents
• Inclusive culture
• Innovative workplace with opportunity for new approaches

Proof of COVID-19 Vaccination is required.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team.

If you are passionate about making a difference, apply now!

Start Date: as soon as possible

Location: Vancouver, Terminal

Position: Regular full-time position at 35 hours per week

Closing Date: open until filled

Email applications must include: “2022-Admin-16” and can be sent to: [email protected].

Applicants must be eligible to work in Canada. We will be interviewing qualified applicants on a rolling basis as we receive applications.

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