Connectria, LLC

Description:

ABOUT US

At Connectria, LLC, we provide award-winning Cloud Computing and Managed Hosting from our world-class data centers inAmerica North to more than 1,000 customers in 30+ countries throughout the world, and we help customers run their systems securely in Amazon’s AWS cloud and Microsoft’s Azure cloud.

For over twenty years, Connectria’s ‘No Jerks Allowed’ philosophy has been the foundation of our culture. We are a company that believes in promoting from within and take an employee-first approach. Due to these practices, Connectria has won St. Louis Post-Dispatch Best Places to Work 9 times, Computerworld Best Places to Work in IT 8 times, The Nation’s Best and Brightest in Wellness Award, and HIRE Vets Medallion Award.

If you are looking for your next career opportunity and enjoy working in a fast-paced and growing business environment and want to be on a team with a “No Jerks Allowed” company philosophy that treats everyone with respect in a fun and supportive work environment, Connectria has an exciting opportunity for you!

POSITION PROFILE

The Network Operations Center Technician is responsible for providing 24/7/365 first level support and troubleshooting of a wide variety of issues, as well as clearly documenting and communicating these issues to technical teams and customers.

This full-time, entry level IT position is ideal for a candidate with a background in IT or a recent graduates of an IT program. This is a hourly, direct hire opportunity in which the incumbent will receive on-the-job training. To meet the needs of the operation, the full-time work schedule for this role will be 5 days per week scheduled throughout Monday – Sunday (off days may be week days).

Shift: 3rd Shift (11 pm – 7 am CST) with Tuesday and Wednesday off, voluntary over-time work opportunity available as needed.

PRIMARY ROLE AND RESPONSIBILITIES

• Perform pro-active monitoring of network elements and alerts to identify those components/elements that are causing or may lead to service degradation or failure
• Monitor the network systems and applications for events and outages, create and route tickets to the appropriate engineering teams, and communicate events and outages to management
• Interact with customers and engineering teams in support of both routine and reactionary monitoring situations via email, tickets and phone
• Logging into a wide variety of customers’ systems, including Windows, Linux, AWS, VMWare and Networking devices
• Take snapshots and perform restores on customers’ devices
• Use escalation procedures for first level troubleshooting steps
• Create tickets, logs and reports that document actions taken, and any information collected
• Ensure customer satisfaction by dealing professionally and effectively with all customers/clients
• Other responsibilities as assigned

. Requirements:

REQUIRED SKILLS:

• Experience with Windows Operating Systems
• Knowledge of basic networking protocols and concepts
• Ability to work in a fast-paced environment
• Ability to identify and understand issues, problems and opportunities even with limited information, and make appropriate and timely decisions
• Thorough and resourceful in completing tasks independently
• Excellent written and verbal communication skills
• Ability to exercise a high degree of good judgement and independence while evaluating emergency and non-emergency situations
• Strong customer service skills

PREFERRED SKILLS:

• Experience with the Linux Operating System
• Experience with Solarwinds
• Experience with Cloud Technologies (AWS, Azure, VMware, etc)

Successful candidates will be required to provide references and submit to and be able to pass a background check.

WHAT’S IN IT FOR YOU?

The opportunity to work with one of the fastest growing companies in the country with an award winning culture! Rated as the Best Place to Work, Connectria offers a generous benefits package that you would expect from a large company with the relaxed family-oriented atmosphere of a small company.

We offer an excellent compensation with generous benefits including:

• 
  100% employer paid benefit premiums including medical, dental, vision, short-term disability, long-term disability, identity protection and life insurance
• 401(k) plan with guaranteed employer contribution
• Paid vacation & sick time
• Paid holidays
• Paid parental leave
• Paid certification training and completion awards
• Online wellness rewards
• Free personal trainers
• Free gym memberships
• And much more!

Job Type: Full-time, Direct Hire

Work Remotely: Yes

Work Authorization:

Connectria, LLC will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Equal Opportunity Employer:

Connectria, LLC is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration of employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. We are committed to providing a workplace free of any discrimination or harassment. If you are an individual with a disability and you need an accommodation during the interview process, please reach out to your recruiter.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. (2022)