Credit and Collections Specialist (Telecom)

Spectrotel is one of the fastest growing nationwide aggregators and integrated solutions providers of Voice, Internet, Cloud and Managed Services. Spectrotel aligns suppliers, agents, and customers, through the use of Spectrotel’s aggregation platform to bring out the best of each to maximize customer success. We are the “Network of Networks” and have achieved this through the committed, passionate and driven team of associates that make up the Spectrotel team.

We are proud of having created a unique and valued experience for some of the most well-known brands throughout the country by providing exceptional service and technology solutions customized to meet and exceed their business needs. We owe our success to a set of simple principles: integrity, honesty, flexibility and ambition. It is the embodiment of these traits that make Spectrotel a distinctive integrated solutions company.

As a privately-held company we seek individuals who can help contribute to the company’s success. This means you are not shy, you like rolling up your sleeves and digging in and helping solve problems, you feel energized when you present an idea and most importantly you are persistent, passionate and never satisfied with the status quo.

Position Overview: Payment Center Representative is responsible for handling incoming calls, updating payment information, process payments and place outbound calls to those in delinquent status. The PCR must have strong negotiation skills, ability to build a report with customers and retain while collecting.

Essential Functions:

• Follow collection procedures established by the Fair Debt Collection Act.
• Outbound calls to customers in the arrears in an attempt to collect monies due.
• Take incoming calls from customers who wish to make payments over the phone and pushing auto-pay upsell.
• Handle up to 75 inbound/outbound calls per day
• Ability to review invoices and open balances to true up and collect on delinquent accounts.
• Follow up on accts. listed as promise to pay/ payment arrangements utilizing task follow ups, returned checks/declined credit cards.
• Open Suspend Trouble tickets on accts. that have failed to remit payment or adhere to payment plans.
• Skip-trace disconnected accounts.
• Negotiate settlement offers on disconnected accts.
• Interact with Agent contacts to ensure quality service as far as collections.

Other Duties:

• Create manual disconnect notices if necessary, for accounts such as RCF/Centrex.
• Log daily disconnect totals
• Create and mail Settlement letter on disconnected accts.
• Evening overtime occasionally based upon the department workload.
• Must be included in the Saturday rotation schedule.

Special Requirements: Organization, negotiation and communication skills.

Spectrotel is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances.

Benefit Conditions:

• Waiting period may apply

Work Remotely

• No

Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:
The company has taken every precaution to create a safe and secure environment for our team members including wearing masks, hand sanitizers, installing glass partitions between workstations and socially distancing.

Education:

• High school or equivalent (Preferred)

Experience:

• Collections: 3 years (Preferred)

Work Location: One location