Customer Service and Sales Support

Want to be a part of a great team and an exciting culture? Join the winning team of Accel!

Headquartered in Meriden, CT we are a fast growing supplier of high performance conductors for the aerospace, medical, telecommunications, and other industries. We have state-of-the-art manufacturing facilities in Connecticut and Indiana, with expansion plans across the US. We have an immediate opening for a self-starter and a results-oriented, hardworking customer service professional to join our customer service team.

This is a fast-paced, demanding role requiring self-motivation, “do what it takes” attitude, and flexibility in work style as well as in schedule. If you are a quick thinker, customer-centric extrovert, and you work well under pressure, this is the right role for you.

Job Responsibilities:

• Take inbound and make outbound calls for customer service of wire manufacturing. (NO COLD CALLING!)

• Identify customer’s needs and cultivate effective customer relationships via phone.
• Work with the sales, engineering and operations teams to ensure consistent value is delivered to the customer.
• Maintain customer satisfaction by establishing rapport with customer and others at Accel to help meet customer needs.
• Determine quotation requirements by interviewing customer; referring to customer account information.
• Recommend product solutions by understanding the company product line and prepare quotation pricing utilizing established guidelines.
• Resolve customer product and service problems.
• Administrative tasks, such as order entry, filing, report writing, faxing, copying etc.
• Other duties as may be necessary.

Job Requirements and Qualifications:

• Bachelors degree or higher is required
• 2-3 years experience in non-retail sales and customer service
• Proficiency in MS Office products (Excel) is required

• Strong work ethic and integrity
• Strong initiative and interpersonal skills
• Ability to work with competing priorities
• Ability to work under pressure

• Analytical skills
• Resourceful and responsible
• Impeccable written and oral communication skills
• Attention to detail and accuracy of data

In return, we are happy to offer:

• Competitive Base Salary (DOE) (This is a salaried, no commission position)
• Generous Bonus Potential
• Rewarding and Fun Work Environment.
• Medical, Dental and Vision Benefits
• Free Disability and Life Insurance
• AFLAC line of coverage

• 401(K) Plan with a Match
• PTO
• Growth Opportunities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Meriden, CT 06450: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• Microsoft Office: 2 years (Preferred)

Work Location: One location