Customer Service – Communications Operator

Job Summary

Randstad Canada, is currently hiring on a vacant job post of Customer Service – Communications Operator based in Montréal-Ouest Quebec Canada. Please read the job detail carefully before applying.

Job Title: Customer Service – Communications Operator
Company Name: Randstad Canada
Job Type: Full Time
Job Location: Montréal-Ouest Quebec Canada
Salary:
Job Link Expiry: 2023-01-14
Posted on: jobsintelecom.net

Job Detail

Would you like to be part of a large-scale project in Montreal?

You may have already heard about the REM?

Do you have experience in dispatching and have you ever managed emergency situations?

Randstad has just the job for you!

We are currently looking for a Communications Operator for REM.

Here’s what this position, located in Longueuil, entails:

Permanent position

Schedule: full time, 10 hour shifts, rotating schedule from Monday to Sunday

Salary: competitive

Benefits: more than competitive

Start date: January 2023

Brossard, Quartier Dix30

Advantages

Here are the benefits you will enjoy for this communication operator position:

• A competitive salary, between $60K and $70K depending on experience
• Know your schedule 1 year in advance
• Industry-leading benefits program (EAP, telemedicine, medical, dental, life insurance, etc.)
• Complete training on how the network works, ongoing training
• Work for a global company
• Start in early January 2023
• 3 weeks vacation upon hiring, 10 days personal leave
• Innovative and international projects

Responsibilities

Here are the responsibilities you will have as a communication operator

• Participate in the training on the equipment and the operation of the network, development of expertise
• Be in charge of customer support on the entire network, assisting customers
• Carry out communications on the different platforms, automated displays (information on service, as well as delays or probable disruptions on the line)
• Assist passengers, intervene in situations requiring emergency services
• Access control, alarms

Qualifications

You have what it takes for the position of communication operator:

• Be perfectly bilingual in En & Fr
• Experience in call center, dispatch, customer care or intervention
• Good communication, strong customer service skills
• Comfortable with technology or telecommunication/computer tools
• Organizational skills: to be able to handle the volume of calls
• Good control and self-confidence to intervene effectively in emergency situations
• Available for 24 hour shifts

Summary

Have you been convinced by this job description?

You think this is a great opportunity to start 2023?

We will be happy to help you and give you more information on the position of communication operator!

You can apply directly online or send your resume to [email protected]

We look forward to meeting you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
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