Customer Service Professional/Mobility & Fixed Telecom Associate

Mindglobal is a full-service customer support team that supports customers with their mobile devices (such as iPhones, and iPads) and fixed telecom support as well.

Our team is growing, and we are looking for highly competent Customer Service Agents for voice and email support. This is a 100% remote position.

Job description

You’ll be tasked with answering customer questions and providing general support for their mobile phones and other similar products. You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. This specific position will support both the mobile and fixed telecom sides of the business.

You Will

• Diagnose and solve the customers’ problems

• Communicate effectively via phone and email with our customers

• Coordinate effectively with peers and your manager

• Contribute to a high-performance and friendly workplace culture

Requirements

• Experience working with/providing support for fixed telecom at a corporate level
• Excellent written and verbal communication skills

• Strong problem-solving skills

• Team player

• Quiet environment to work free of distractions and background noise

• Ability to navigate multiple computer applications simultaneously

• Experienced as a Voice Support agent is a bonus

• Let us know if you are able to work on Weekends (Saturday and Sunday)

• Various schedules available, including 8-5, Monday through Friday

• Attention to details

• High-speed, reliable internet connection

• Ability to thrive in a remote work environment

Benefits

• The flexibility of working from home without having to go to the office

• Work with clients in the USA, EU, and around the globe

• Extensive opportunities to learn from, and work with, high-performing colleagues

To know more about us, visit www.mindglobal.com

Job Type: Full-time

Pay: $16.00 – $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Fixed Telecom: 1 year (Required)

Work Location: Remote