HCL Technologies
Designation
Customer Service Representative
Country
USA
No. of Positions
1
Auto req ID
1368868BR
Experience
0-3 Years
Skill (Primary)
Domain Competencies (BSERV )-Telecom-Customer Service
Qualification
Diploma
Expected Date of Closure
11-Mar-2024
Location
Pennsylvania
Job Family
Delivery Voice
Employee Group
Business Line PT
Job
Customer Support Associate-Voice
Job Description (Posting).
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) Meet the defined Quality Scores. Innovation and Process Improvement (2.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (3.) To consistently meet or exceed CSAT parameters as defined for the process. (4.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (5.) Improving skill level throughSelf development or nominating training programs
Skill reverification Tests
Entity
BSERV
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