McDonough Telephone Cooperative MTC Communications, Inc.
Are you looking to work for a company that values work life balance and offers a great benefit package? Or are you looking to work for a company that is small enough to know and care about all of its employees, yet large enough to offer competitive pay and a comprehensive benefit plan. If you answered yes, then MTC may be the right company for you!
McDonough Telephone Cooperative is seeking a highly motivated individual to fill the position of Customer Service Representative. The Customer Service Representative will work under the supervision of the Billing Office Supervisor. Qualified candidate will serve as a primary point of contact for all new and existing customers. This person will assist and educate customers regarding company’s products and services and billing inquiries.
Duties & Responsibilities:
- Engage in customer service activities which include taking orders, answering billing or other inquiries, new service requests, and disconnects.
- Respond courteously and promptly to customer correspondence via phone, electronic messaging, in writing, or in person.
- Perform customer price comparisons and other duties related to helping customers make product decisions.
- Serve as an expert on company rates, procedures, and service offerings and requirements for telephone utility reporting.
Requirements:
- Knowledge and skills usually acquired through a high school diploma or equivalent.
- Two years’ experience in a customer service setting.
- Basic understanding of rural telephone terminology, subscriber/community concerns, and changes in regulation and the marketplace.
- Computer literacy, including a working knowledge of Microsoft Office products.
Competitive salary and benefits package, including 401K with a match up to 10%, maternity leave, medical, dental, vision, life, and disability insurance, 8 paid holidays, and paid time off (starting at 21 days per year). Submit resume to McDonough Telephone Cooperative, PO Box 359, Colchester IL 62326 or jobs @ mdtc.net
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Preferred)
Work Location: One location
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