Customer Service Sales Professional

About the Opportunity

$16.50/hr.

M-F, 8:30am – 5:30pm

Introductory and ongoing training provided

Team environment

Benefits package including paid vacation and dental and vision insurance

Logo shirts provided

Temp-to-permanent

Minimum qualifications

High school diploma

2 years + business to business sales and or customer service experience

Job Description

This position holds the responsibility of increasing revenue through front counter sales, account management, database marketing and providing an outstanding client experience.Following the company’s consultative sales process, the Customer Service agent will manage several forms of client communication to uncover needs, provide solutions and lead the sales process through completion. Customer Service Agents are responsible for assisting the office administrator with the overall administration of the location and marketing activities of the center.

Job responsibilities

Evaluate clients’ needs and develop solutions based on those needs

Manage client walk-in traffic, incoming calls, emails, fax communication and take the appropriate actions

Quality insurance and client service of outgoing jobs

Ability to be a conduit between our operations team and clients in order to ensure strong client service, timeliness and quality.

Maintain daily communication with our operations team

Oversee in-house front counter sales

Systematic estimate management and follow up

Conduct collections for receivables

Update client records and purchasing history

Market to pre-existing clients

Maintain clean and organized showroom.

Maintain client contact information in an organized and presentable method

Qualifications / Skills:
At least 2 years business-to-business sales and / or customer service experience desired

Bi-Lingual a plus

Proficiency in Microsoft Word, Microsoft Excel and Microsoft PowerPoint

Professional, upbeat, and outgoing with excellent people skills

Detail-oriented, dependable, and self-motivated

Positive outlook, goal-oriented, and reliable

Ability to work independently as well as an integral team member

Clean driving record with dependable vehicle and valid driver’s license

Expertise in Internet search

Strong communication skills, both written and verbal

Keen multi-tasking abilities

Self-motivated and team player

Ability to continue and build professional relationships with diverse customer/prospect base

Knowledge of sign industry substrates, media, products a plus but not necessary

IND2

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High School

2-5 years