Customer Service/Sales Representative

GoNetspeed, in partnership with OTTC/UFN, is hiring a Customer Service/Sales Representative.

This position is accountable for day-to-day customer service interactions with our customers. Customer Service at OTTC/GoNetspeed is a progressive work group providing many services to internal and external customers including phone/e-mail/chat support, reporting, and other duties. Customer Service at OTTC/GoNetspeed is closely aligned with sales and operations.

PRIMARY DUTIES & RESPONSIBILITIES:

• Responsible for providing customer service for all customers (commercial and consumer)
• Carrier Services component of the customer service department to include:

• Local number portability

• Monthly sales goal and quota
• Outbound calling campaigns occasionally to help boost incoming revenue for the company
• Customer Billing
• Sales/transitions and other revenue generating activities within the department
• Provisioning within voice and internet delivery platforms as required
• Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time
• Experience in dealing with challenging interpersonal situations using flexibility to create positive change
• Strong face to face, written and verbal communications skills
• Experience diffusing difficult customer situations

QUALIFICATIONS
REQUIRED EXPERIENCE & KNOWLEDGE:

• Two years of experience in direct or related industry
• Associates degree in business or a combination of education and experience
• Interact with complex database and management systems supporting customers

PHYSICAL DEMANDS:

• Ability to work in an office environment that is sometimes busy and with a moderate level of noise
• Ability to sit or stand for extended time frames
• Ability to use office equipment, phone, computer, copier etc.
• Ability to lift up to 25 pounds

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Phelps, NY 14532: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location