Staffmark
Customer Success Manager- Telecommunications Projects
Company
- High tech communications organization
Benefits
- Full benefits including health, vision, and dental
- Challenging, fast paced work environment
- Competitive compensation package
Your Role as the Customer Success Manager
The Customer Success Manager is an integral part of the team within this high tech communications company! This role is a hybrid of project management and customer care and development. Key responsibilities include:
- Manage customer programs and the quality of customer service for those organizations
- Execute projects and customer initiatives
- Ensure operational best practices regarding customer projects
- Resolve customer and project issues
- Assist in negotiations for new product lines
- Ensure proper data maintenance to include contracts, schedules, vendors, etc.
- Provide project metrics to executive team
- Ensure customers choose the proper technology for their needs
- Provide oversight of field team
Background Profile
- Expertise in customer service, account management, and project management
- Prior exposure / experience within telecom or related industry
- Strong understanding of budgeting, P&L, and project scheduling
- High proficiency in written and verbal communication skills
- Strong organizational skills with an aptitude for being detail oriented
- Extensive computer and software knowledge
- Four year degree in Finance, IT, or business related discipline
- PMP Certification highly preferred!
For more information and immediate consideration, apply or email your resume today to [email protected]!
About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
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