Customer Support- Telecom

Role- Customer Support Associates

Location- Irving, TX- (Remote)

• Knowledge of OMNI 2.0 – any channel(not a must)

Omni 2.0: The transformation at Verizon Wireless also includes integrated systems to provide a unified customer experience via mobile, online and tele sales. In the future, a shared cart will let representatives in a store pick up the conversation with a customer after they’ve shopped online, making the interaction easier and more streamlined. Additionally, the company also now offers in-store pickup at most retail locations, allowing customers to order online and pick their purchase up at a nearby store.

• General knowledge of Ipad’s and Chrome Web Brow

What they will be doing…

• Tactical Triage

• Channel Relations (Systems) for Residential Team (D2D)

• Prioritize defects and system gaps

• Analyzes Ticket and Defect Trends

• Operations support of various notifications, reporting and ticketing system

• working to gain knowledge of the applications and provide ongoing support of the system

• preparing task plans and following change management process

You’ll need to have:

• High school diploma or GED.

• One or more years of work experience.

• Willingness to work evenings, weekends, and holidays.

• Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods.

Even better if you have one or more of the following:

• Associate degree.

• Customer service and/or retail sales experience.

• Demonstrated experience communicating with customers to find solutions.

Job Type: Full-time

Pay: $21.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote