Data Center Facilities Technician Virtual Hiring Event

KGPCo is a leading provider of complete, customized and scalable supply chain and network transformation solutions for the communications industry. KGPCo serves a diverse set of customers and partners. The customer base includes network operators, integrators, contractors, utilities, cloud services providers, neutral host providers, equipment manufacturers and enterprises who connect people, places and things.

KGPCo employs over 2000 employees across the United States. KGPCo’s vision is to be the go-to partner enabling our customers to build, optimize and transform networks that connect the world.

SUMMARY: The Facilities Technician position serves as the Subject Matter Expert (SME) within the second level (Tier2) technical support team. This position carries out expert level diagnostic investigation and engineering for highly-complex issues or issues with substantial service impact and collaborate with peer support teams to generate a support plan to maintain and/or resolve issues in the shortest timeframe and as efficiently as possible. This role provides technical leadership to engineers and technicians and vendors who are building, maintaining, diagnosing, troubleshooting and repairing issues within the Datacenters facility. This role provides engineering and design recommendations to the relevant customer and outsourced maintenance vendor engineering and support organizations to improve the customer experience, availability and/or ease of facility operation long-term. The required support is performed over a wide array of critical facilities disciplines including, but not limited to power, cooling, security, fire prevention, and racking, stacking, physical infrastructure and property/building management. This position is the primary interface between the customer and vendors and/or outsourced facilities management. And as such, requires the technician to manage day-to-day compliance to the support service level agreements, preventative maintenance and customer facility engineering standards.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: willing to work nights, weekends and being on-call

• Perform daily/weekly/monthly walk-through of critical facilities in support of data center and office operations. Monitor critical facility equipment operation by these walkthroughs and building system monitoring tools. Execute repair and/or maintenance processes thru to completion.

• Engineering, Implementation, Project Management of critical equipment; includes but is not limited to: electrical switchgear, diesel generators, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, and fire alarm and suppression systems.

• Provide on-site operation and manage vendors on installation, repair and maintenance of critical systems infrastructure equipment ensuring workplace rules and safety procedures.

• Occasional scheduled nights and emergency outages and be on call as required.

• Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to customers. Ensures compliance to the customer’s Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements.

• Provides technical guidance to junior Tier2 Engineers and technicians ongoing and during resolution of issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Ensures that performance goals are maintained across the team. Approves technical bulletins written by junior members of the Tier2 organization.

• Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current issues. This requires some “out of box” thinking and analysis of problems. Provides mentoring to others within the position’s team or customer’s team and vendors.

• Provides reports on facility health, including capacities and space; keeping records to track and report on these items before critical capacities are affected. Provides budgetary input on needs based on prioritization of risk. Evaluates proposals, implements changes and tracks industry best practices to support availability.

• Contributes to budget forecasting and long term financial planning for infrastructure (forecasting, construction, acquisition, lifecycle and disposal).

• Provides rack level power and cooling engineering for system installs and decommissions.

QUALIFICATION REQUIREMENTS

Minimum Required

• “LARGE/COMPLEX Datacenter” critical space.

• Working with LAB test/dev/engineering teams adding risk to the CF (Critical Facility).

• Added spice of being an “Innovation Showcase” with challenges with marketing types, tight timelines and having to shift priorities and persuade/educate untechnical non CF customers.

• Critical telecom datacenter facilities Engineering & infrastructure operation, maintenance and controls – including but not limited to; low and medium voltage AC/DC power systems, grounding systems, emergency power generation and control systems (ATS, switchgear), energy storage systems (UPS, battery, fuels), critical high performance heat rejection and control systems, fire detection and suppression systems, physical security in critical rooms and building, building monitoring and controls products.

• Construction, management, maintenance, leasing and property management.

• Critical electrical power engineering from utility through consuming device to ensure maximum device and/or systems availability and maintains sustainable heat rejection systems capacities.

• Network physical layer provisioning – cables, racking, trays, supports and infrastructure using Telcordia GR-1275 standard guidelines.

• Ability to read, understand, review and approve blueprints, one-line diagrams, construction and commissioning documentation.

• Quality Assurance skills in vetting solid vendor performance and ensuring commissioning and reporting completeness at project/job closure.

• Project management handling vendor and customer relationships in small local and large national teams.

• Computer skills needed in standard office environment.

• Physically able to see, feel, climb ladders, lift appropriate weights, bend, stoop, reach, grasp and crawl into spaces to work, direct and inspect critical infrastructure.

• Ability to communicate clearly and effectively with peers, subalterns, contractors, vendors, management at all levels to facilitate project execution and resolution of issues in speaking, writing and reporting.

• Clearly produce, review, approve, reject documentation either directly or working with others (vendors, customer).

• 3+ years’ Experience in fault analysis within the telecommunications industry

• 2+ years’ Hands-on experience in critical datacenter spaces.

Desired

• A well-rounded, multi-disciplined heavy DC facility resource with impeccable customer relationship skills.

• Electrical and/or cooling license(s) or degree in Engineering or advanced demonstrated experience.

• General knowledge of HVAC equipment (Chillers, CRAHs, CRACs, AHU, Pumps)

• -General knowledge of electrical equipment (Transformers, Switchgear, Generators, UPS modules, etc.)

• -Basic understanding of electricity (KW, KVA, AMPs, Volts, Ohms, etc.)

• High level knowledge of server systems, network switches, SAN desired but not required.

• 2+ years Experience with the particular vendor equipment for which the position is posted is strongly preferred.

• 2+ years Experience with broad skills associated for which the position is posted is strongly preferred.

EDUCATION and/or EXPERIENCE

• Bachelors Degree. Technical Discipline

• In lieu of a degree, experience in critical datacenter industry will be considered.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel. The employee is required to walk, sit, reach with hands and arms, climb or balance, stoop, kneel or crouch, talk and hear. The employee must regularly lift 5-50 lbs, and occasionally lift over 50 lbs. Specific vision abilities required by this job include close vision, color vision, peripheral vision and ability to adjust focus.

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Preferred dress code

Casual (come as you are, but please be presentable)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.