Data Center Technician Iv – Shift Elig

Job Description:

Data Center Technician IV

Role

Main responsibility of this role is to coordinate technical implementations in the Fidelity’s data centers, as well as support services across several different platforms including telephony, network infrastructure (LAN/WAN/SAN), server hardware and storage devices. As a senior member of the Data Center Operations team, the successful applicant will create and influence a variety of data center activities including the capacity required for new data center installations, the completion of the availability zone buildouts and decommissioning activities related to above mentioned platforms. The candidate will have the expertise to cable, label, and test server & network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, project coordination, asset management/inventory control and strict adherence to change and incident management policies. This role will also act as an on-call critical issue resource for nights and weekends as required. The role is part of a 24x7x365 data center team.

The Expertise and Skills you Bring

• High School Diploma/4 Years of College

• Industry certifications

• 6+ years data center support

• Proficient level of experience with enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Controls

• Validated solid understanding of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies

• Expertise with racking, stacking, cabling, and labeling of servers and industry standards.

• Proficiency in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.

• Good interpersonal skills and ability to manage several priorities in a constantly evolving environment.

• The ability to influence at all levels of the data center operations organization.

• Ability to mentor and upskill more junior team members.

• Experience with using telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers.

• Crafting and maintaining Visio elevations and CAD drawings on a periodic basis as required.

• Setting up and maintaining the weekly change report for the team.

• Excellent communication and writing skills.

• Data Center infrastructure support and problem resolution of sophisticated hardware & software issues across several platforms.

• Own the design, installation, and decommissioning of IT equipment – Includes crafting project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity.

• Critical space planning – Ensure accurate placement of IT equipment based on environmental factors and IT dependencies.

• Change and incident management coordination.

• Collaboration with critical EI partners and facility engineering team to ensure the timely delivery of IT equipment and infrastructure.

• Asset/Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle.

• Participate in physical layer telecom connectivity and structured cable plant design.

• Assist in developing department policies, procedures and maintaining the DCOPS knowledge management site.

• Lead project initiatives outside of BAU activities.

Please see below for the salary range for work locations in Colorado only:

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Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:

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Please see below for the salary range for work locations in California only:

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Please see below for the salary range for work locations in Washington only:

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Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.