Delivery Lead – Home Solutions Digital Experience

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com (http://telus.com/).

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, scrum masters, testers, product owners, business Analysts, and other digital experts. We are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital (http://telus.com/digital)

Here’s the impact you’ll make and what we’ll accomplish together

TELUS Digital is looking for a Delivery Lead for one of our biggest portfolios to drive successful delivery of customer-driven experiences across a wide portfolio of products.

You will manage the growth and development of a diverse team of delivery professionals including Scrum Masters, Program Managers, and Project Managers responsible for delivering results in a highly collaborative environment that values performance and excellence. As a core team member of the HSDE Leadership team, you will help shape not only the organization’s design and ways of working but have influence across TELUS Digital more broadly.

Candidates for the role will be passionately curious to understand the ‘why’ behind the data and passionate about the opportunity to make more informed, objective decisions for our team.

Here’s how

• Be a single point of contact with our business primes across TELUS to drive program governance ensuring alignment on key deliverables and schedule
• Set a guiding vision for delivery and enable practitioners including Project Managers, Program Managers and Scrum Masters by defining and upholding standards while providing expert support, disseminating knowledge, and sharing best practices
• Partner with delivery leaders across TELUS on strategic cross-cutting initiatives ensuring the E2E delivery of projects; proactive detection and management of cross-dependencies is critical
• Ensure metrics for time, cost, quality and scope are established on all key programs so that we are able to provide visibility throughout a project’s lifecycle
• Collaborate with the Digital Delivery Manager to establish and refine standardized Delivery Best Practice. You will be responsible for optimizing implementation within HSDE ensuring that internal delivery leaders (project managers, program managers and scrum masters) are supported on the ground
• Develop and maintain a force-ranked, prioritized backlog of projects and initiatives scheduled for implementation ensuring that E2E dependencies with our delivery partners are identified and agreed upon. All teams at all levels must be clear about what their current priorities are
• Work with delivery teams to ensure both capacity and work effort are estimated and progressively elaborated throughout the ideation, planning and execution stages. The Delivery Lead is responsible for working with delivery teams to proactively detect capacity shortfalls as program complexity becomes more clearly understood
• Ensure the HSDE Leadership team is apprised of program intake activities where their expertise is leveraged to help establish broader strategy
• Establish a delivery cadence that moves key stakeholders from the ideation stage to execution ensuring that there are ample opportunities for collaboration and pivoting on priorities and scope
• Meet with internal and external executive stakeholders to communicate the process and needs of core projects and more critically, negotiate trade off decisions in the formation of quarterly and monthly roadmaps
• Flag risks and issues early, to create visibility and transparency between our teams. You will be responsible for articulating solutions that will keep the organization moving forward
• Report on overall program roadmap progression to internal and external leadership teams
• Help forecast our budget requirements and reporting to help calculate the team’s return on investment. Drive all aspects of our program practice and help evolve our governance processes

Qualifications

You’re the missing piece of the puzzle

• Known for your passion for all things digital, you embrace all things digital and thrive in a fast-paced agile environment
• Experience in software development environment and working with product development teams
• Skillfully manage ambiguity and handle competing interests and points of view
• Expert in supporting Agile delivery teams with a diverse skill-set
• Familiarity with Scrum@Scale, SAFe or LeSS Agile frameworks; direct experience working with both Agile and Waterfall methodologies
• Experience working in a digital team and/or web development function; eCommerce retail experience an asset
• Proven experience managing large-scale programs of work (i.e. 40+ people over 4-6 months minimum)
• Proven experience in working with senior executives (VPs, Directors)
• Valued for your ability to foster collaborative working relationships, through leadership, embracing diversity and new ideas
• Skillful in problem-solving and resolving issues in creative ways, you can see things from the perspective of customers
• Noted for your adaptability, innovation and out-of-the-box thinking, you are curious and never stop learning
• 5-7 years of experience working in a digital team leading cross-functional delivery teams comprised of developers, product managers/owners, testing, etc

Great-to-haves:

• Telecommunications experience
• Working in a matrixed organization with both direct and indirect accountability
• People management experience
• Previous experience at Manager/Lead level

About TELUS Digital

We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• An environment where you’re encouraged to share and act on your ideas
• Flexible work hours in a central downtown location
• A welcoming, relaxed office with a casual dress code
• A culture committed to giving; every year we donate time and resources in our communities
• Team lunches with a generous supply of healthy snacks
• A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative too.

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