Delivery Manager

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:

Reporting to the Mgr. Central Regional Service Desk, the Delivery Manager is primarily responsible for creating KPI’s and dashboards as well as maintaining tight synchronization with the regional Project Manager-PSO and delivery teams.

What you will be doing:

• Work with Report Analysts & Report Specialists in the collection of data to produce productivity dashboards.
• Work to evaluate and understand current processes and create efficiencies such as, intake processes, streamlined business processes and practices etc.
• Collaborate frequently with regional teams and ensure we are understanding the business deliverables (Planning, engineering, demand management, procurement, supply chain & vendors).
• Come up with data driven recommendations to create efficiencies and consistency in practices between regions
• Provides thought leadership in the development of new ideas, processes, and remediation of issues
• Provides strategic input into business decisions as a trusted advisor.
• Identifies emerging issues and trends to inform decision-making.
• Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.

What you will bring:

• Demonstrated advanced knowledge and experience with Power BI, MS Excel, MS PowerPoint
• Extremely adept with data and analyzing multiple data sets
• Experience successfully influencing people and cross functional teams
• PM Certification would be an asset
• Have a proficiency with one or more process methodologies (6 Sigma, Kaizen or ITIL)
• Experience in managing multiple simultaneous initiatives.
• Post secondary education, preferably in a Telecommunication, Computer Science, or project management related discipline.
• High level of energy and strong passion to lead team members to successful completion of projects and to ensure the delivery of a positive customer experience.
• Great attention to detail.
• Creativity, flexibility, and an ability to manage time and reset priorities in a dynamic environment.
• Superior skill set including analytical thinking and problem solving, coaching and leadership, presentation and facilitation, negotiation and relationship building and proficient probing, listening, and positioning skills.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Network Design
Requisition ID: 260472

Together, we’ll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Digital & Technology