2278766 Alberta ltd
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- Telecommunications industry
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Android
- MAC
- JavaOS
- Networking software
- Internet
- Servers
- Desktop applications
- Multimedia software
- Word processing software
- Presentation software
- Communication software
- Image editing software
- Programming software
- HTML editing software
- Website creation and management software
- Database software
- .NET
- JavaScript
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
- Dental plan
- Health care plan
- Vision care benefits
- Life insurance
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
Work setting
Tasks
Computer and technology knowledge
Health benefits
Long term benefits
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