Kingston Health Sciences Centre
Department: Device & Telecom Services
Position Number: 50064351
Hours of Work: Temporary Full-Time Position; Approximately 24 Months; Days: 0800-1600
Pay Band: BAND Q $27.637-$30.623
Union: CUPE
Location: Kingston General Hospital Site
In accordance with Article 9.05, where the previous incumbent returns to this position within the thirty (30) day trial period this position shall be deemed not vacant and the posting will be cancelled. Should the vacancy be cancelled, applicants to this posting shall be notified.
Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.
PRIMARY FUNCTION:
Under the direction of the Supervisor of Device and Telecom Services, the Desktop Support Technician’s role is to provide timely and accurate second-level support for end-users within the organization’s desktop computing environment. The Desktop Support Technician duties would include installing, diagnosing, repairing, and maintaining PC and peripheral hardware to ensure optimal performance. The types of devices would include but not limited to personal computers, laptops, printers, scanners, Vocera, and cell phones.
Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
PRINCIPLE RESPONSIBILITIES:
Distributed Computing Support
Provide timely response on service calls for end-user distributed computing support
Diagnose, troubleshoot, and maintain microcomputer hardware and software
Install, upgrade, and configure distributed computing hardware and software
Maintain upgraded records of service request activity and asset management. Includes recording and tracking problems and follow-up to ensure resolution, involving vendors, and other IT staff as necessary.
Test and evaluate new distributed computing hardware and software for compatibility.
Provide technical support and training to other technicians
Provide support for mobile and communication devices including but not limited to Vocera and Mobile devices
Manage and support service vendors.
Advanced Service Delivery
Research answers and provide end user support on-site and remotely regarding supported software (i.e. Office automation, electronic mail)
Cross-train with other technicians to develop skills in other areas
Provide both classroom and one on one training to new and existing mobile and communication device users
Seek self-improvement through self-study to improve skills necessary to stay current with technology
Advise IT management and other IT departments on methods and techniques for minimizing both level 1 and 2 distributed computing support
Order parts and supplies as needed
Maintain inventory of all mobile and communication corporately owned devices and assign them as needed
Produce written documents such as user instructions and support documentation
QUALIFICATIONS:
Technical College Diploma (2+ years or accelerated program)
University Degree in Computer Science/Information Science/Engineering
3 years recent related experience troubleshooting /technical microcomputer support on current OS platforms in a corporate networked computing environment.
Customer service (interaction); communicate clearly and concisely in a logical organized fashion, orally (face to face and using telephone) and in writing using proper grammar, punctuation and spelling (using a keyboard).
Demonstrated ability to work independently with minimal supervision and in a team environment.
Highly motivated and proactive individual required
Demonstrated ability to interact and communicate (written and verbal) effectively and professionally with others.
Demonstrated good understanding of x86 PC architecture with the ability to diagnose and repair hardware problems.
Must show proficiency with the current deployed desktop operating system and network connectivity
Basic knowledge of TCP/IP networking (ping, FTP, Telnet, SMTP, and DNS) and its implementation on the various platforms required.
Demonstrated advanced troubleshooting skills in complex computing environment
Knowledge of principles and techniques for a wide variety of microcomputer software applications, including spreadsheets, word processing, presentation graphics, desktop publishing and email/calendar
Ability to operate a variety of highly technical microcomputer and peripheral equipment
Learn and support new software and hardware in a demanding, multi-tasking environment
Read and comprehend microcomputer hardware and software documentation to solve technical problems
Strong proven leadership, analytical and problem solving skills in a high-tech environment
Experience in tracking and managing multiple tasks simultaneously in real-time
Proven ability to attend work regularly.
Satisfactory criminal reference check and vulnerable sector search required.
PHYSICAL REQUIREMENTS:
The applicant must be able to meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
Apply Now
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsintelecom.net) you saw this job posting.