Dir. Project Delivery Office

Our Rogers Bank team is at the core of our organization, supporting all of our projects across every line of business. By providing financial support and guidance, our teams rely on our Finance partners to help make strategic, data-driven decisions that will have an impact on our growth and profitability for years to come.

Our Finance team is growing and is looking for like-minded thinkers who are passionate about telling stories through numbers to help take our investments in innovation to the next step. In turn, our Finance team is also committed to the growth and development of their team members. We offer advanced learning through Rogers Finance Transformation, support our colleagues in maintaining their professional designations, and offer a challenging work environment with fulfilling results to help balance both financial and business acumen.

Your journey is filled with limitless possibilities, Let’s make your possible.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Who we are

We are Rogers Bank, the financial services arm of Rogers – a dynamic Canadian media and telecommunications company. Innovation is our legacy and building a brilliant digital future is our mission. As a leading Canadian company, we are passionate about winning and committed to pursuing the best. This translates into everything we do, including the selection of a candidate.

We are looking for a Director for the Rogers Bank Project Delivery Office. Rogers Bank is delivering innovative Credit Card products that provide unique value to Rogers customers. These products come to life through projects that are run by the PDO. The PDO has the oversight and ownership of all credit card technology initiatives – from compliance to customer experience. We are composed of seasoned, experienced technology and project leads that operate and evolve the full credit card experience within the Bank. We collaborate closely with legal, compliance, operational, marketing and product teams. The work we do spans backend, agent and customer platforms and is held to high standards of quality in what we deliver, and how we deliver it.

Who you are

You are a seasoned project lead who is experienced in leading large credit card programs and managing cross functional teams. You want to lead a diverse and tight-knit group of project and technology leads who will rely on you for structure and assurance of operational quality in delivering projects and services. You are experienced in vendor management and oversight of development teams that span internal and external resources, and build strong teams that successfully launch initiatives big and small. Credit card delivery is reliant on an understanding of both the customer impacts and the regulatory and compliance landscapes, and you bring awareness of both to the role. You are comfortable working with all levels of the organization, and are comfortable influencing upper management and presenting to executives, as your portfolio is a key part of the business success. You enjoy problem solving and working with others to find functional solutions to challenges big and small. Excellence to you translates to budget and schedule management, but also mentorship and partnership of others.

This position is based in Toronto while benefiting from a flexible work environment.

What you will do

Reporting to the Bank’s Chief Operating Officer, the Director PDO will lead, mentor, and manage a team of project managers, technical leads, BSAs and test leads who are accountable for the execution and implementation of these technology initiatives. Your stakeholders will include operational lines of business and product teams that collaborate with you on creation and launch of customer journeys. You will be responsible for delivering key projects that impact all lines of business within the Bank and ensuring that technology enables business success and drives customer satisfaction.

In this role, there are key streams of work which you will be the lead for:

• Identify, evaluate, and propose new system capabilities for the Bank in support of current and future anticipated business needs, in line with the Bank’s strategic objectives.
• Oversight of the Change Management Committee (CMC) that assesses all proposed new business needs in accordance with prescribed standards for review, approval, and project prioritization.
• Execution and implementation of all new initiatives endorsed by the Executive Team. This includes the development, setup, and ongoing support of the credit card platform and all customer facing and vendor interfaces.
• Manage key risks – project oversight, resource allocation, coordination with internal resources and third- party service providers so that projects are delivered on time, on budget, and with minimal customer disruption.
• Ownership and accountability for the design and sound operation of current and future financial services/banking systems and interfaces ensuring system design is optimized to deliver the needs of the business with processing accuracy.
• Provide program/project governance management/leadership for all new initiatives. Provide reporting and regular updates to the senior leadership team on project status and delivery.
• Prepare and manage integrated program budgets, managing the control over finances for the program, and leading the financial planning to ensure appropriate funding is secured. Work with Finance to ensure Bank projects are managed in accordance with enterprise guidelines.
• Attract, develop, and retain top talent and Subject Mater Experts (SMEs) to ensure a high performing PMO.
• Provide challenge and oversight over major technology related initiatives in relation to the Bank’s risk appetite.

Preferred Qualifications:

• University under-graduate degree or college diploma.
• Project Management Profession (PMP) Certification.
• 7 or more years of experience in managing large, complex programs/projects in financial services industry with a specialization in consumer credit cards
• Minimum 5 years managing direct reports
• Credit card launch experience from an IT/PMO lens, with preference for Canadian credit card experience.
• Experience integrating vendors to built IT solutions, manage, and deliver projects that interface with the consumer credit card platforms.
• Significant experience with TSYS TS2 as the issuer processor, with knowledge and understanding of TSYS options and related change protocols.
• TSYS TS2 migration project or Canadian credit card launch on TS2.
• Detailed systems integration knowledge of credit card surround systems and interfaces such as statements, plastics, data warehouse, IVR and/or other telephony systems, loyalty systems, etc that are integrated with the core TS2 operating system.
• Experience in managing large teams to ensure project deliverables are achieved on time.
• Expertise in interpreting business requirements to translate into the system parameters and technical specifications required to deliver on desired business changes, ensuring regulatory compliance and alignment with our cardholder terms and conditions.
• Highly developed interpersonal skills with high energy, strong executive presence, and proven ability to create effective, matrix, cross-organization relationships, collaborating and communicating across business and technology stakeholders.
• Proven ability to build, mentor, and retain a team of top talent.
• Must be comfortable and effective in communicating and presenting at all levels up to and including senior management.
• Significant work experience in application development is desired as you will be working with very technical experienced leads.

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 1 Mount Pleasant WFH(084), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Operations
Requisition ID: 277110

Together, we’ll make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: No Selection