Director of Field Ops Standardization

“We Push the Boundaries of Possibilities for our Communities.”

• Document current state processes and procedures to ensure consistency within and across regions
• Measure and report on a regular cadence the efficiency and effectiveness of Bluepeak’s current processes and Personnel
• Develops and maintains positive relationships with a variety of leaders within Bluepeak’s organization
• Identifies process and policy opportunities in support of daily operations
• Creates proposals with cost benefit and risk analysis of process or policy changes
• Once approved, implements the change management project plan and measures the resulting outcome for analysis
• Anticipates risks to business operations, communicates these risks to leadership and provides action steps to mitigate them before they are issues
• Must effectively integrate the ideals of providing outstanding customer service into every aspect of the Field Operations
• Fosters company culture and provides input and feedback on the status of our culture and ways to further promote it internally and externally
• Responsible for measuring and constructively communicating the Field Operations team’s performance in accordance with all company policies and procedures
• Responsible for effective communication of Field Operations activity and results to various levels of the organization

• Must have demonstrated success in cross-functional responsibilities
• Upon job offer, must be able to complete a background check and a drug test prior to employment
• Must have demonstrated success in documenting and measuring Processes and Procedures
• Must have Knowledge of Field Service, Outside Plant and Construction current industry processes and norms
• Excellent interpersonal, oral and written communications skills are required
• Must be able to effectively communicate concrete and abstract ideas to all levels of internal and external customers
• Self-motivated, self-sufficient and self-driven; must possess a high degree of integrity and accountability
• Must possess sound decision-making skills
• College degree in Operations Management, Business Management or telecommunications preferred; five to seven (7-10) years of experience in telecommunications with an emphasis in successful operations management roles
• Excellent project management and organizational skills, and proven ability to manage a large number of multiple priorities and projects

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.