Director of Network Engineering Remote

The Role

This individual is motivated to lead a highly technical, cross-functional team that is hyper focused on executing and operationalizing a path towards an industry-leading customer-obsessed strategy. Focus will be on creating a radically simple and reliable execution engine to win and innovate. We are seeking strategic thinkers, change makers, and highly motivated individuals that are comfortable being uncomfortable as we maximize technology capabilities and boldly innovate in a digital-first, data driven path to premier products, network and experiences.

As the Network Engineering Director, you will be responsible for the development and leadership of a team to develop simple, accurate and reliable means to deliver, maintain and trouble shoot an advanced software defined network. Information will drive Data Engineering, insights and Visualization with Machine and Artificial Intelligence. This Director will perform descriptive and diagnostic analytics and evolve to predictive analytics and self-healing actions to support growth and profitability. The individual will work with the Operations teams to develop dashboards and analyze various tactical and strategic business initiatives. This will include the development of statistical models, tools, and the corresponding assumptions which will be used to evaluate the performance of the initiatives along with establishing the appropriate tracking infrastructure and post-mortem analysis and feedback. This position will require the ability to influence groups on new and innovative approaches to solving customer problems.

The Main Responsibilities

• Maniacal focus on a customer -obsessed culture with every team member being comfortable being uncomfortable as bold innovations position Lumen for continue industry-firsts
• Lead both senior-level and internal teams through complex initiatives with multiple components including research and insights, business case development, competitive analysis, establishing a business-to-business digital vision and digital roadmap
• Oversee multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management, and standards development that can support scalability and efficiency
• Deliver best practices and end-to-end process design with a robust understanding of technology solutions and change management to lead large-scale programs.
• Generate and deliver a “digital-only” experience for our customers and employees that reinforces Lumens’ position as the trusted connection to the networked world
• Supports the analysis requirements and partners with other departments including Product, Operations, and IT to efficiently develop rapid solutions
• Develop and maintain definitions and ensure consistent use of standardized metrics and KPIs across the organization.
• Partner with cross-functional teams during the development and implementation of key digital solutions that cross multiple channels
• Ensures timely and accurate delivery of data to the legal department. Defend the accuracy and interpretation of this data.
• Implements effective post-mortem evaluation process.
• Analyzes the performance of new and existing products and services and impacts on operations, expense, revenue, and customer experience through the development of advanced dashboarding and analytical models.
• Prepares executive-level presentation materials and formal business case documents to present to senior management

What We Look For in a Candidate

• 10+ years of proven experience, ideally in the telecommunications industry
• Critical thinker capable of partnering with others (internally and externally) to invest and innovate
• Lifelong Learner focused on emerging technology
• Tactical – Collaborative and persuasive leader who can create a vision and lead the team to break it into smaller components for execution and business outcome
• Leadership – Decisive, pragmatic, and proactive leader who is a self-starter with proven record of building teams, talent and growth planning, and coaching
• Operational experience with a variety of technology, systems, and software
• Excellent organizational and time management skills

What to Expect Next

If you are selected as a finalist for the position there will be a Pinsight Assessment to gauge management skills, customer skills and handling of various situations as a director.