Director of Telecommunications

General Manager / Director of Telecom Services

Full-time, in person M-F

Job Title: General Manager / Director of Telecom Services

Job Summary

FiberRise, an ENTRUST Solutions Group Company, is seeking an experienced General Manager to join our growing team. The ideal candidate will have a strong working background in the FTTH/FTTP Telecommunications business and technology and be comfortable addressing and resolving complex problems. The ideal candidate is a customer-centric entrepreneur with strong business acumen and leadership skills, the ability and desire to build and maintain strong relationships, and the discipline to drive improvements and operational efficiencies. Furthermore, the ideal candidate will help ensure all deliverables, deadlines, and budgets are met in a FTTH/FTTP infrastructure buildout.

Job Responsibilities:

• Serves as champion for the customer and develops people and processes in a manner that enables FiberRise to deliver a premier customer experience.
• Responsibility for Commercial and Residential Sales and Customer Take-Rate, Customer Care, Technical Support, Installation and Repair, Core and Access Networks, and other areas critical to the success of the market.
• Sets market goals, measures performance against those goals and develops budgets and plans designed to achieve those goals.
• Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
• Monitors competitive activity and devises strategies and plans to retain customers and improve market advantage.
• Identifies and develops business cases supporting capital investments to support market objectives.
• Regularly and effectively communicates with customers, community leaders, team members, shared service colleagues, and company leadership regarding the Company and the market.
• Designs and ensures the proper execution of practices, processes, and other measures to ensure desired market results.
• Supports and advances company core values and culture.
• Hires and develops a team of superior colleagues that are committed to the Company’s core values and the success of the market.
• Manages and resolve (and work to minimize) customer escalations and ensures market colleagues are committed to envisioning and deliver premier customer satisfaction and are fulfilling that mission.
• Responsible for the following: development of milestones, schedules, costs, tracking the design, documenting, tracking issues and risks, and communication of market status to Company leadership.
• Responsible for working with vendor, contracts, or internal resources to define scope and technical requirements.
• Manages budget and forecast.
• Demonstrates leadership.
• Performs other duties to ensure the success of the market.

Qualification Requirements:

• Bachelor’s degree in related field or equivalent experience
• 10+ years’ experience, with increasing responsibility in the telecommunications industry
• Successful track record in managing a FTTH/FTTP telecommunications network.
• Advanced knowledge of installation, repair, central office, and outside plant functions.
• Successful track record in managing budgets and forecast.
• Ability to utilize and analyze metrics.
• Demonstrated ability to build, develop, and continuously motivate highly effective teams.
• Strong customer orientation
• Effectively manages client expectations and escalations.
• Ability to work either independently or as part of a larger team.
• Ability to work under minimal direction.
• Ability to organize and manage multiple priorities.
• Capable of designing and implementing employee training and development.
• Strong problem analysis and problem resolution skills.
• Knowledge of OSP engineering and functions.
• Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines.
• Must possess a valid driver’s license.
• Must live in market area.
• Excellent written and oral communication skills
• Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint

Education/Experience:

• Bachelor’s degree in related field or equivalent experience
• 10+ years’ experience with increasing responsibility in telecommunications or another related industry.

Language

English

About Our Company:

FiberRise is a rapidly growing company dedicated to improving the quality of life of others by helping make broadband infrastructure affordable and accessible to all. We provide electrical cooperatives and investor-owned utilities with the service and support needed to manage their fiber projects from inception to operation with complete visibility and simplicity. Our bright and talented team enjoys a flexible work environment and excellent benefits in a rewarding environment.

To learn more about our company, please visit our website at www.fiber-rise.com.

FiberRise is an equal employment opportunity employer.

Job Type: Full-time

Pay: $95,000.00 – $116,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Lenoir City, TN 37771: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 7 years (Preferred)
• Telecommunications: 7 years (Preferred)

Work Location: One location