CF
This position is located in the District of Columbia, Department of Employment Services (DOES). The purpose of the position is to provide technical support and administration to assigned District government agencies. In addition, expertise is required in one of the following business areas: Help Desk Technical Services, Telecommunications Support.
Duties and Responsibilities
Serves as DOES’ senior telecommunications technician on agency wide telecommunications architecture and its end-to-end performance. Works in coordination with District’s DC-NET staff to ensure proper operations of agency’s telecommunications infrastructure. Identifies and defines system requirements, performance and effectiveness measures, and methodologies for describing interface characteristics of telecommunications and related information systems. Serves as authoritative telecommunications technician on communications network architectures supporting voice, data and integrated voice/data network communications switching, transmission, and signaling systems, the Internet, and continuity/contingency communications.
Serves as the central point of contact for all requests for telephone service actions. Manages the processing and delivery of all requests for new services, changes, moves, or telecommunication rearrangements pertaining to local and long-distance telephone services, cellular phones, voicemail, broadband wireless cards, cellular tablets and associated services and equipment.
Maintains records of all Requests for Telecommunication Service (RTS) actions received and routes for review and approval by the Division Manager. Reviews RTS forms for completeness and accuracy before submitting for approval. Completes processing and sends to appropriate OCTO Telecommunications Office for final approval. Maintains records of all RTS transactions sent to vendors. Updates and maintains the District’s Fixed Cost Management System (FCMS) to ensure compliance and continuation of services.
Qualifications & Experience
Specialized Experience: Experience that equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.
Licensures & Certifications
None
Work Conditions/Environment
The work is performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday – Friday 8:30 am – 5:00 pm
Operating Status: In-Person reporting, flexible and limited telework options available upon position eligibility and operational needs.
Promotion Potential: No known promotion potential
Duration of Appointment: CS – Regular
Pay Plan, Series, Grade: CS-2210-12
Salary: $85,209 – $109,023; Based on qualifications and funding
Collective Bargaining Unit: Union
Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
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