Dura-Line Field Service Engineer CAN

At Dura-Line, we aspire to create a more connected world, because we believe every company, every community, every person deserves the chance to advance their lives through better access to high-speed broadband. We take pride in our state-of-the-art quality products and being recognized a key partner with all of the major telecommunications companies across the world. In one year, Dura-Line produced over 1.4 billion feet of digital network infrastructure. Dura-Line creates what connects us. Every time you pick up your cell phone, log into the internet, or use your i-anything, it’s because our HDPE pathways protect that delicate string of glass called a fiber optic cable that carries everything from precious pictures of your puppy to the latest sports scores. Your safety, health, family, work, entertainment…your whole life; that’s our connection.

We need a jack of all trades!

Are you a self-starter that wants to use your relationship building-skills and technical knowledge to provide solutions to customers and be part of product installation sites? Do you have outside plant and fibre cabling experience?

Dura-line is currently recruiting for a proactive field engineer with outstanding communication skills, mechanical skills, and industry experience. We are looking for a customer centric OSP Field Solutions Engineer that can work REMOTELY and cover the CANADA job sites (primary work location is Alberta, Quebec, or Ontario, and required 70% of travel ). You will represent Dura-Line as the point of contact at our clients’ installation sites to train them and provide hands-on assistance on best-in-practice installation methods while completing accurate technical documentation and conducting presentations for our internal cross-functional team. This is a jack of all trades job!

This role is very hands-on and will require you to assist with client installations and complaint locations to determine root causes and help in any way we can. We need someone that is not afraid to be onsite and get their hands dirty, use mechanical tools , feel comfortable being around heavy equipment, and can provide assistance with the installation of our conduit pipes and variety of other products. After helping on the installation sites, complete technical documentation, and use Microsoft Office to gather, analyze, and submit data in our ERP system.

Why do you want this role?

• There is a lot of travel involved to various sites, you must be ok traveling with short notice (flexibility is key). We offer a great travel policy, mileage reimbursement, sky miles, and hotel points.
• In this role, you will be able to meet various people in the industry and develop a relationship and build your network as well as exposure to executives. You will be able to create and maintain lasting customer relationships and establish yourself as the technical “expert” that customers rely on.
• There is growth opportunity – We will invest in your capabilities and development!
• We offer competitive salary, great benefits, Pension Plan, PTO, holidays, and much more!

We are looking for a good communicator (French speaking is a plus) that is comfortable picking up the phone and speaking directly to clients and end-users whether it is resolving their product complaints and issues, building technical credibility to influence customer’s decision and recommend product enhancements and solutions, or selling our products to support sales efforts. Passion is in every role we do; we need an enthusiastic person that can work with various vendors and customers to bring that same level of energy to every project.

You will learn to communicate the ins and out of our industry products to help develop lasting relationships with vendors and customers while assisting them as the subject-matter expert on Dura-Line products. You will be empowered to recommend the best solutions and train them on the process with help from the product management and sales team. Information will be documented and standardized globally, so you must be computer savvy to use Microsoft Office (Word, Excel, PowerPoint); experience in systems is desired as you will enter the information in SalesForce as a communication tool and record of customer contact.

As Dura-Line’s Solutions Architect, you will bring your energy and excitement to transfer product knowledge through training and coaching as well as developing standardized technical documentation and conduct data-driven professional presentations for small and large audiences. As you will be working remotely, there will be several installation sites that we will need your assistance on, so flexibility and managing your own schedule is critical- no day will be the same, are you up to the challenge?

TECHNICAL background : 8+ years of work experience in power utility, telecom, datacom, outside plant or data center construction experience is needed to be able to understand the conduit pipe installation process and help our customers in a timely and promptly manner. If you have worked in construction and have knowledge of aerial and underground conduit and/or duct installations and/or fibre cable experience (jetting, placing, splicing), you can easily bring your skills and knowledge and make an impact right away.

Join Our Team: Discover how Dura-Line creates what connects us. Every day, in the little ways and the big ones, our lives depend on clear, consistent, reliable communication. Check out our products, history, and testimonials at www.Dura-Line.com

Dura-Line is proud to be an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law. If you require assistance or reasonable accommodation during the application or interview process, please contact Human Resources.

We thank you for your interest & look forward to hearing from you!

Join Our Team: Dura-Line offers all its employees an exciting work environment and provides career opportunities in a continuously growing company. We are committed to attracting, developing, and retaining a diverse workforce that represents our global customer base. Check out our products, history, and testimonials at www.Dura-Line.com

Dura-Line is part of a community of companies, known as Orbia , bound together by a shared purpose: to advance life around the world. Orbia’s business groups have a collective focus on insuring food security, reducing water scarcity, reinventing the future of cities and homes, connecting communities to data infrastructure, and expanding access to health and wellness with advanced materials. The business groups include Precision Agriculture, Building and Infrastructure, Fluor, Polymer Solutions, and Data Communications, which collectively pursue human centric solutions to global challenges.