Electronic Security-Field Service Technician

POSITION: Electronic Security-Field Service Technician

REPORTS TO: Director, Technical Operations

DIVISION: SSS-SES

LOCATION: Toronto, ON

SUMMARY:
Under the supervision of the Director, Technical Operations, the Field Service Technician will be responsible for providing clients of Stanley Black & Decker with Sonitrol’s technical service as well as constant and efficient after-sales service and support in the areas of Intrusion Monitoring, Fire Monitoring, Access Control, and CCTV systems. The candidate will perform preventative maintenance, emergency maintenance, troubleshooting and repairs, as well as end-user assistance regarding the proper utilization of these systems.

KEY RESPONSIBILITIES:
Attending to all service calls received from customers via the company dispatcher or directly. Contacting customers following the notification of each service call as per procedures. Repairing, using various tools and measuring meters, defective equipment in order to restore it to proper working condition

Assuring quality control through the completion of all scheduled preventive maintenance calls for assigned customer’s equipment in accordance with the terms of service agreements

Providing technical and user support by directing and assisting clients in the operation of the products thereby assuring their most efficient use

Managing service call routing in order to maximize time utilization

Diligently completing and submitting work orders as per set procedures.

Participating in training sessions as required by the company in order to maintain adequate levels of skills and knowledge

Updating the dispatcher on the status of all calls, completed or work-in-progress, on a per call basis

Maintaining service vehicle stock of all parts, supplies and equipment. Ensuring that all used stock is diligently recorded on work orders

Performing product installations, reconfigurations, removals or relocations as required from time to time as well as site surveys as required

Participating in the quarterly inventory counts of vehicles or warehouses as required

REQUIREMENTS:
College diploma in computer science, electronics, or telecommunications an asset

5 years’ experience installing and/or servicing intrusion alarm systems, access control systems and/or CCTV equipment, and/or fire alarms systems

Excellent communication and customer service skills

Valid driver’s license and clean drivers abstract

Skills in computer networking LAN/WAN

Prior training in WSIB, WHIMS and other safety programs would be an asset

Ability to lift up to 50 lbs.

Ability to climb ladders

Ability to work on call and out of town when necessary

Excellent verbal communication and interpersonal skills

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

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