Emergency Communications Call Taker

This position is to prepare incumbents for work in the Emergency Communications Series devoted to emergency 911, police, and fire telecommunications, non-emergency call taking, and police and fire dispatch communications. Incumbents will be trained to perform semi-skilled and technical work in answering calls requesting emergency service; providing routine, non-technical information and referring all other inquiries; extracting call information and, when instructed, providing pre-arrival instructions based on protocols.

• Receives and responds to emergency 911 and non-emergency public safety calls; obtains information provided by callers and disseminates to responders; prioritizes actions; remains on calls as required to provide timely and pertinent information.
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies.
• Receives general inquiries and provides routine, non-technical information; refers non-routine calls to appropriate staff member or department.
• Performs other duties of a similar nature and level as assigned.

Education and Experience
High School Diploma or GED, one year of relevant experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Knowledge of:

• Standard practices, methods and materials of assigned work.
• Practices and methods of coaching and leading the work of others (based on assignment).
• Techniques and methods for organizing, prioritizing, assigning and monitoring work.
• Business math concepts.
• Filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations.
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In:

• Obtaining and relaying pertinent and timely information.
• Assessing response needs and prioritizing communication tasks.
• Performing basic research and system queries.
• Compiling and assembling data.
• Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed.
• Providing directions to others in order to meet standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Business math computations.
• Organizing and maintaining records and files.
• Maintaining and updating data and documentation.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Interpreting and applying applicable laws, codes, regulations and standards.
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Licensing/Certifications

• CPR certification (to be obtained during training)
• Division of Criminal Information (DCI) /National Crime Information Center (NCIC) certification (to be obtained during training)

Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events to include inclement weather.

***As initial communication will be made through email, please ensure your email address is typed correctly on your application and governmentjobs.com profile. Also, please remember to check your spam folder frequently for messages regarding the hiring process.***

The length of the hiring and selection process varies; the training academy is scheduled to start on 01/26/2023 (tentative). The process may include the following:

Job application review
Skills testing session
Interview (virtual)
Criminal history investigation
Psychological evaluation
Employment reference check
Controlled substance testing, physical, and health assessment

Any applicant that has been disqualified or rejected during a previous recruitment process may reapply.

ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:
Work is routinely performed in an indoor, office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily and exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.