Fiber Optic Splicer (Relocation Available)

This position is for a full time Fiber Optic Splicer (must have OTDR experience) for a telecommunications colocation in the Arlington, Virginia area. Responsible for the monitoring, triage, and repair of the Fiber Optic (dark and lit) Network. Relocation package available.

Essential Functions of the Fiber Optic Technician –

• Maintenance, repair, install, test and turnup of fiber optic services.
• Manage escalations for all facility/fiber issues. Track issues with tickets-initiate, update and close
• Customer and user interaction
• Manage special projects and perform other duties as assigned

Required Skills & Experience

· 5+ years’ experience as a Fiber Optic Technician with fiber optic repair and maintenance

· Experience with commercial building management, repairs, and operations

· Experience working the business customers with a 24*7 expectation of availability

· The Fiber Optic Technician would need Telecommunications experience to include a level understanding of

o Fiber Optic networks and systems

o 4G/5G wireless networks and systems

o Maintenance requirements of wireline and wireless networks

o Working with telecommunications services providers (AT&T, Verizon, T-Mobile)

· Network monitoring systems

· Customer Relationship Management (CRM) systems for customer ticketing

· Strong customer interaction qualities

Responsibilities:

· Administrative support of the OTDR systems and tools

· Maintenance of the OTDR systems and tools

· Reactive response to alarms and anomalies identified by the OTDR monitoring system

· Placing/replacing/moving fiber patch cables as required by collocations partners (e.g. AT&T) and tenants (e.g. Amazon HQ2).

· Benchmark testing each fiber A-Z run and/or fiber bundle after initial installation

· Test fibers prior to activation by a partner or tenant and compare to benchmark

· Triage fiber optic anomalies identified by the OTDR monitoring system, OTDR testing, and/or customer-initiated trouble tickets

· Initiating, updating, and closing CRM tickets

· Field repair of fiber optics on the property including:

• Replacing fiber runs up to 1,000 feet with floor, ceiling, or conduit (with string) access
• Replace or repair fiber patches
• Replace or repair fiber patch panels
• Repair fiber splices and connectors

· Maintain extensive records of all OTDR systems, fiber operations and maintenance, issue information and resolution

· On call site availability

· Customer interactions, internal and external

· Reacting to network anomalies, providing technical assistance to customers and partners, and network repair triage

· Expert on the tools deployed within the location as well as fiber optics installation, splicing, connectorized, and repair equipment

· Work with complex customers including Telecommunications and Cloud service providers

Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location