Boston, VA
Why join us: Our benefits
- Global team and remote role
- Inclusive and flexible work culture
- Motivated and vibrant team
- Small team, large career growth opportunities
- Opportunities and support to learn and receive mentoring
- Fast growing start-up with unique, highly technical and exciting product
- We are making the world safer and more sustainable
- Our technology is one of a kind – there is no one else in the world doing what we’re doing
The opportunity: About the role
You can be based anywhere on the East Coast of the US as this is a remote role, full-time.
As a Network Operations Centre Engineer you will monitor the global operations of FiberSense systems. You will work within the remote and globally distributed Network Operating Centre team to troubleshoot and provide services to clients at the highest levels of performance.
Reporting to a Network Operations Centre Team Lead, your responsibilities will include:
- Monitor installed systems that provide clients with critical real-time system information.
- Analyse and interpret data signals from installed systems.
- Contribute to improvement of existing systems and processes.
Your manager will be based in Singapore however we have a globally distributed team and are building out our North American team so you can be based anywhere across the US East Coast.
A day in the life: What you’ll be doing
Your duties may include:
- Monitor installed systems that provide clients with critical real-time system information.
- Analyse and interpret data signals from installed systems.
- Provide first class support via email and phone calls to our customers.
- Direct and launch on the ground personnel in various countries to investigate real time signals
- Contribute ideas to improve existing systems and processes.
Within 6 months, you will have:
- Meet the team & been introduced to FiberSense
- Participated in the 3 month NOC training programme. This programme will involve:
- Started working on NOC shifts in a team as well as solo
- Responded to downtime and other customer facing events on the NOC
- Directed on the ground personnel to respond to high threat situations based on real time signal analysis.
About you: The type of person who will be a good fit
If you are excited about this role but not sure if you meet all of the criteria, please apply. Research shows women and minority groups are less likely to apply for roles when they don’t meet 100% of the criteria. We’d like to change this.
Essential:
- Legally qualified to work in North America without visa sponsorship
- Willing to work 12 hour shifts, including night shifts and ad hoc shifts
- Willing to work from home in a global company
- Strong pattern recognition skills/good at interpreting data and graphs
- Strong decision making skills
- Discipline and attention to detail to deliver quality work
- Strong English communication skills
Highly desired:
- Bachelor in Engineering or Science
- Relevant work experience (e.g. NOC, data analytics, customer service, telecom industry, tech industry)
- Experienced shift work
- Passion for technology
- Ambition to learn and progress
- Strong interpersonal skills
- Fast learner
Hourly rate: $19 – $21 USD /hour
About FiberSense:
FiberSense is a deep tech company with a remarkable set of capabilities and new service offerings that will transform the way we perceive and respond in public spaces. Our mission is to build the first centralized ubiquitous sensing fabric for all moving objects and events in public spaces in all cities around the world. Our expertise and technology sits at the intersection of optical fiber sensing networks, integrated photonics and machine learning. More than a sensor company, FiberSense is building out a global scale sensing platform using our patented VID+R™ (Vibration Detection and Ranging) technology. The company is Australian founded and already has employees across the globe, which is also true of our customers. FiberSense is implementing a giant vision and a culture built on two key pillars of massive innovation and effective execution. We offer an environment that is exciting, inclusive, challenging, fun and extremely rewarding.
FiberSense is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or reasonable adjustment requirements, we encourage you to advise us at time of application. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Apply now. Join us on our growth journey as we transform the way we perceive and respond in public spaces!
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