Field IT Technician

In this role, the technician will be supporting our customers for various project support needs including hardware, software, automation equipment and network troubleshooting. This role may be required to work overtime and varying hours depending on project need. The candidate must have strong troubleshooting skills and be able to handle multiple competing tasks at once with the ability to prioritize as needed.

The UPF project works on a 9-80 schedule with every other Friday off. Start times are flexible but the standard work week is: Monday – Thursday from 7:00 am to 4:30 pm. The schedule on working Fridays is: 7:00am-3:30 pm.

Eligibility for this position requires US citizenship; successful candidate must provide proof of US citizenship in order to obtain badge access to the site. Candidate must complete security questionnaire and successfully clear site access requirements check. All employees are subject and agree to random drug and alcohol testing as a condition of employment. Must be able to obtain a security clearance, as applicable.

RESPONSIBILITIES:

• Provides hardware, software and/or network problem resolution support for automation equipment.
• Stage computers for installation by applying standard images and baseline software.
• Install and configure desktop computers, CAD workstations and associated peripheral devices for end users.
• Analyze and resolve hardware, software, and/or network problems within service-level requirements.
• Maintains contact with users/clients using automation equipment to provide automation support.
• Provides training to users in use of automation hardware, software, and Local Area Networks (LAN).
• Provide instruction to peers or customers as needed.
• Performs IT projects as assigned.
• Maintains working knowledge of automation equipment hardware, software and/or networks and participates in the review of automation products and/or tools for project use.

REQUIREMENTS:

• Bachelor’s degree from an accredited college or university with 6 years of relevant work experience OR 12 years of relevant work experience in lieu of degree.
• Must have US Citizenship.
• Must be able to complete and pass a pre-employment drug screen and background check, including verification of employment and education.
• Must be able to obtain a site security badge.
• Must either possess a DOE Q clearance or have the ability to obtain one.
• Strong problem solving and end-user support skills.
• Hands on experience with Microsoft Windows 10.
• Must have experience performing desktop hardware and software setup and configuration.
• Must be highly organized and a responsible time manager.
• Must be able to handle multiple competing tasks at once and prioritize as needed.
• Must be able to maintain computer inventory and abide by project inventory standards.
• Computer literate in common software applications, including Microsoft Office and Adobe.
• Experience with imaging techniques and imaging software such as Microsoft Deployment Toolkit (MDT).
• Microsoft Desktop and Server Operating System certification and/or CCENT, A+, or Network + certification.

PREFERRED:

• Must have excellent oral and written communication skills and the ability to document in written format technical processes in a clear and concise manner.
• Experience with Active Directory and Group Policy Objects.
• Knowledge of telecommunications systems, protocols, and support.
• Understanding of data network concepts and terminology.
• Experience troubleshooting Citrix client and Virtual Private Networking (VPN) remote access problems.
• Experience with virtualization technologies and management tools (i.e. XenCenter and VMWare VSphere).

In accordance with the client’s duty to provide and maintain a safe workplace for employees and to safeguard the health of families, customers, and visitors, they have adopted mandatory COVID-19 safety protocols for each work location, which may include a vaccination or testing requirement.

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We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.