Field Operations Technician Assistant

Field Operations Technician Assistant

Company Overview

All Points Broadband is the leading, rural-facing internet service provider in the mid-Atlantic and a four-time honoree on the Inc. list of America’s 5,000 fastest growing companies. We are committed to delivering reliable broadband internet to everyone, regardless of where they live.

Building on a seven-year record of successfully consolidating rural internet service providers, All Points is aggressively partnering with underserved jurisdictions and electric utility companies to finally bridge the digital divide by extending fiber-to-the-home to currently unserved homes and businesses. In the past year, All Points has secured more than $300 million in local, state, and federal grants to support rural broadband deployment. There are more than 140,000 locations in our current FTTH construction pipeline, which is continuously expanding.

All Points’ lead investor is Searchlight Capital Partners, a private equity firm that is one of America’s leading broadband investors. Searchlight is a $9 billion fund that is the largest private investor in residential fiber in the United States, primarily through All Points, Consolidated Communications, and Ziply Fiber (formerly Frontier in the northwest states).

We are a team of hardworking individuals who are passionate about our mission and take pride in our work. We like what we do and who we do it with. We have empathy for others, and we treat our customers and coworkers with respect. We are cool under pressure and do not let obstacles or challenges stand in our way. We are objective, self-critical, and always looking to improve ourselves and our methods and procedures.

Position Summary:

As the Field Operations Technician Assistant, you will be working with field techs to help in their daily activities which includes wireless installs, service calls, and surveys. This position is a learning opportunity with the goal of becoming a Field Operations Technician. Training will be available to those that take the opportunity to advance their skills and knowledge base. Tower Climbing Safety and Rescue training will be offered immediately, with successful completion and proof of capabilities after a 90-day review period increased compensation will be available.

Field Operations Assistant critical responsibilities:

• Organize and Maintains warehouse, checks in new equipment and organizes shelves.
• Assists Field Operations techs with day-to-day activities including installs, service calls, Infrastructure installs and Maintenance, etc.
• Maintain and organize work vehicles.
• Interacting and Training customers on equipment and resources.
• Learning how to use tools and techniques required to complete field tasks
• Attending and succeeding in training opportunities as they become available, for example Tower Climbing Safety and Rescue, Roof Safety, Fiber construction, FTTH installs and troubleshooting.

Qualifications of a strong candidate:

• Must have and maintain a valid driver’s license
• Must possess, or have the ability to gain a Forklift Certification upon hire
• Understanding of telecommunications industry, products, and services
• Ability to adapt to rapid changes
• Excellent interpersonal communication skills (e.g., verbal, written, listening)
• Critical thinking skills (e.g., customer complaints, troubleshooting)
• PC computer skills
• Time management skills
• High School Diploma equivalent

Characteristics of a great APB team member:

• A consummate team collaborator! You ensure alignment to core values, vision, and mission throughout the organization.
• Intense and natural mission alignment with All Points Broadband
• Love working in a fast paced, entrepreneurial culture. Thus, you thrive in building things successfully from scratch.
• A systems thinker who gets a charge out of progress and continuous improvement as much as big milestones

Work Requirements:

**May be required to work 8-hour or 10-hour shifts – including non-traditional tours. May be required to work; day, evening, night, or weekend tours, overtime, emergency callouts, weekends, and holidays required**

All new All Points employees are required to be vaccinated for COVID-19.

Compensation

The Field Operations Technician Assistant will receive a competitive salary based on qualifications.

All Points offers industry-leading medical, dental and vision coverage, paid-time-off and 401(k) with Company match, among other benefits.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekend availability

License/Certification:

• Driver’s License (Required)

Willingness to travel:

• 25% (Required)

Work Location: One location