Job Description Summary

Job Description

BE PART OF SOMETHING BIGGER!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

We are looking for a Field Service Engineer to deliver technical support to our customers in the clinical and medical research sectors.

This role will support South-East and the main focus will be within the M25 and North London!

What can we offer you

The BD Way of working!

Become part of the BDB – BD Biosciences group.

https://www.bdbiosciences.com/en-us

This role is on a permanent basis, Monday to Friday on 35 hours per week. As a BD Bioscience Engineer, you will be part of a regional team of collaborative Field Service Engineers, reporting directly to the area technical manager. You are expected to work to the highest standards to ensure first-class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry.

Territory: North London and South-East

Competitive salary + bonus + company car options (including Tesla, hybrid or petrol options) + benefits

As an experienced Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instruments (Clinical Cell Analyzer BD FACSCanto™ II ; Research Cell Analyzers)..

Key responsibilities will include:

• Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.

• You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.

• You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.

• You will determine the most cost-effective repair/solution to ensure minimum downtime.

• Perform instrument certifications (IQ/OQ).

• Actively manage your car stock, ensuring all necessary spare parts and tools are available.

• Effective management of technical escalations.

• Works toward service metrics as defined by the Service Organization

About You

• HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer

• A proactive approach with the ability to take lead if the situation requires it.

• Advanced IT knowledge: Network diagnosis/System connectivity/Remote service

• Flow Cytometry experience as an engineer – advantageous

• Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries

• The ability to process knowledge across multi-modular and diverse product ranges

• Deliver high levels of customer service

• Full UK driving licence

• Currently living within a daily commutable distance of Central London, ideally around the NE London area.

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

GBR Winnersh – Eskdale Road