Driscoll Health
Where compassion meets innovation and technology and our employees are family.
Thank you for your interest in joining our team! Please review the job information below.
General Purpose of Job:
- Briefly describe the job’s primary purpose or contribution to the department or organization.
- This position provides support for all corporate computer assets. Installs, modifies, and makes repairs to helpdesk hardware and software systems; provides technical assistance and training to system users; and determines required software and hardware in conjunction with end users.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements should be included on all job descriptions.
List the job’s essential or most important functions and responsibilities. Include all important aspects of the job – whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. Standard functions listed below should be included on all job descriptions.
- Maintains utmost level of confidentiality at all times.
- Adheres to hospital policies and procedures.
- Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
- Inspects helpdesk equipment and prepares equipment for delivery to end user.
- Be responsible for timely closure of help desk tickets.
- Monitor outstanding help desk tickets for escalation.
- Installs and maintains hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Loads specified software packages such as operating systems, word processing, or spreadsheets onto computers.
- Must have a working knowledge of network client setup, such as installing client software and setting up TCP/IP on client workstations.
- Assists in the support and maintenance of the telecommunication systems – capable of providing dial-tone to the desktop.
- Telnets to local LAN switches and Hubs, activates ports for workstations and printers.
- Troubleshooting, installation and configuration of videoconferencing, audiovisual, DSPs, projection systems, displays, cameras, microphones, integrated A/V systems, touch-panel, streaming technologies, and other collaboration technologies
- Ability to support users remotely via remote control applications, RDP, or SMS.
- Basic understanding of networking concepts for troubleshooting purposes.
- Immediately solve as many incoming calls as possible within the scope of knowledge.
- Perform follow-up as necessary.
- Route assigned help tickets to the appropriate person.
- Answer questions regarding system procedures, system status, system downtime and downtime.
- Stay informed of all changes to the systems that affect customers.
- Be able to ask the correct questions to discern the urgency of the problem.
- Follow written and/or oral instructions regarding applications to be processed by standard operating procedures and techniques, which are relatively repetitious.
- Be fully able to communicate information to other employees within the department or hospital and responsible for shift maintenance which will include vacuuming of computer area and all related equipment to insure proper operation as per departmental guidelines.
- Other duties as assigned by the Helpdesk Manager.
- Perform the following duties:
System & Desk-side Services
User account creation
Password resets
Print services
Basic system troubleshooting
Re-imaging PC’s
Repairing/Replacing PC’s & Printers
Email Services
User accounts
Password resets
Email client configuration
PC, Applications, A/V and Network Support
Advanced troubleshooting & problem escalation
Telecom Support
Receive requests – follow up on requests
Admin
System failure communication
Insure proper documentation is completed for tickets, PC setups, and configuration changes
Education and/or Experience:
Select the one level of education and/or experience needed to successfully accomplish the essential duties of this job. Delete those that do not apply.
High school diploma or general education degree (GED); and 2 years experience preferred.
Preferred experience is LAN and Telephony infrastructure and protocols
Preferred experience in A/V Conferencing Systems
Preferred certifications: A+ and Microsoft Certified Professional (MCP).
Technical skills:
Select the one level of education and/or experience needed to successfully accomplish the essential duties of this job. Delete those that do not apply.
Technical knowledge of personal computer hardware such as CPU, I/O cards, LAN cards, hard disks, memory chips, CD-ROM and peripherals such as modems, printers, scanners, etc.
Advanced knowledge of Microsoft desktop operating systems and application software such as MS Windows 10 Edge, Google Chrome, Outlook, and the MS Office 365
Basic understanding of networking technologies. LAN port configuration and testing.
Ability to resolve simple to moderately complex problems involving A/V Conference room configuration
Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.