Field Service Technician

POSITION: Field Service Technician (customer onsite)
REPORTS TO: Operations Manager
DIVISION: SSS-SES
LOCATION: Toronto, ON
SUMMARY:
Under the supervision of the Operations Manager, the Field Service Technician will be responsible for providing clients of Stanley Black & Decker’s technical troubleshooting, maintenance, and repair services as well as constant and efficient after-sales service and support in the areas of Electronic Intrusion Detection, Card Access, Fire Monitoring and CCTV systems.
KEY RESPONSIBILITIES:

• Service intrusion monitoring, fire alarm, CCTV, access control, and other security alarm equipment as per guidelines and or/manufacturer’s recommendations observing system designed as provided by Sales Engineer/Project Manager
• Run electrical wiring in attics, crawl spaces and other confined spaces, which can include drilling, trenching and aerial runs.
• Complete all wiring, connections, and equipment installations ensuring that security systems are complete and satisfy customer and contractual requirements.
• Assist and interface with the Installation Team Lead or Project Manager regarding on-site scheduling of work activities and timely delivery of equipment.
• Updating the dispatcher on the status of all calls, completed or work-in-progress, on a per call basis
• Provide assistance, guidance, supervision, and on-the-job training to junior technicians.
• Proper documentation of installation issues/actions/resolutions both internally and externally (site visit reports, acceptance forms, service tickets, etc.)
• Maintaining service vehicle stock of all parts, supplies and equipment and ensuring that all used stock is diligently recorded on work orders and inventory logs
• Participating in training sessions as required by the company in order to maintain adequate levels of skills and knowledge.
• Promote, build, and maintain good customer relations and assists with contract retention.

Our top priority at Stanley Black and Decker is the health and safety of our Employees and Customers. With an increase in cases across Canada , many of our customers are now mandating vaccinations of anyone entering their premises. In order to become employed by Stanley Black and Decker in the capacity of a_ Field Service Technician _you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will be required to provide this proof upon receiving a formal job offer. Stanley Black and Decker does not discriminate against applicants based on protected grounds and complies with applicable human rights laws.
REQUIREMENTS:

• College diploma in computer science, electronics, or telecommunications an asset
• Valid driver’s license and clean drivers abstract
• 1-3 years’ experience installing access control systems and/or CCTV equipment, and/or fire alarms systems
• Construction, field sales, or field service experience an asset
• Skills in computer networking LAN/WAN
• Prior training in WSIB, WHIMS and other safety programs would be an asset
• Must be capable of meeting the following physical demands including, but not limited to: standing and working in a standing position for long periods of time, carrying and climbing ladders, lifting or carrying weights of 50-75 lbs, sitting while driving for periods of up to 2 hours, stooping, crouching, kneeling, crawling and twisting spine occasionally
• Ability to work on-call rotation to cover after hours and weekend emergency calls when necessary
• Excellent communication and customer service skills
• Excellent verbal communication and interpersonal skills

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.
# LI-RD1
Requisition Number
90517BR
Business
SSS – CSS
No. of Positions
1
Function
Field Support
Featured Category on SBD Careers
Field Service
Region
CANADA
FLSA (For US Only)
Hourly

Job Type: Full-time