Field Service Technician

telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available.

Since 2016, the telMAX team has been working hard to develop advanced phone systems, TV solutions and ultra-high speed 100% Pure Fibre internet services. If joining a fast-growing company with an amazing team sounds exciting, then we’d like to hear from you!

RESPONSIBILITIES:

• Provide telMAX customers with an extraordinary customer service experience.
• Operate well both independently and in a team environment in a fast paced, multi-tasking environment while maintaining accuracy and attention to detail.
• Be organized, determined, persistent and demonstrate exceptional problem-solving abilities.
• Keep the customer informed of work to be done.
• Continue to learn and understand telMAX’s products and services to promptly respond to face-to-face inquiries regarding software usage/features, monitoring, installation, maintenance and troubleshooting.
• Have the ability to distinguish colours.
• Proactively respond to network events reported on monitoring tools in the Customer Support Centre and document all interactions and/or escalations and troubleshooting steps taken.
• Continually train on proprietary system enhancements to manage customer requests more efficiently and effectively.
• Have sound practical judgment of priorities and time management.
• Observe and follow all Provincial and telMAX Health and Safety rules and policies.
• Contribute to building and updating training and instruction manuals.
• Supporting and coaching co-workers to learn and install telMAX equipment.

REQUIREMENTS AND SKILLS:

• A High School Diploma, College Certificate or equivalent experience.
• Minimum 1-5 years’ experience in field service or customer support role. Ideally, the applicant will have some experience in engineering, networking and/or telecommunications.

Demonstrated knowledge in:

• Installing, maintaining, troubleshooting and repairing fibre optic services & devices.
• Troubleshooting and connecting customer streaming devices (e.g. Roku, Chromecast, Apple, Android, Amazon Stick) & cable modems.
• Windows and MAC Internet Protocol IPv4 & iPv6
• Security/Virus/Spyware Malware software
• Microsoft Office applications (Word, Power Point, Excel, Outlook, Project & Visio).
• incident management.
• Experience in managing multi vendor networks in carrier class e.g. Cisco/Juniper would be an asset.
• First Aid training is an asset.
• A valid Drivers Licence (G2 or greater) with a clean driving record. **telMAX will require a Drivers Abstract from the Ministry of Transportation on a yearly basis. **

telMAX is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind.

telMAX is committed to developing an inclusive, barrier-free selection process and work environment. We seek to provide accessibility for all applicants with disabilities. Please let us know if you require an accommodation at any point in the hiring process and we will work to meet your needs.

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Benefits:

• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay