Field Service Technician

Description:

Socket Telecom is seeking full-time technicians/installers with excellent customer service and willingness to learn to join our team. As a Field Service Technician, you would be responsible for providing professional on-site installation of residential and business customer products and services, including internet and phone. Experience is preferred, but we do offer PAID On-the-Job training!

We are currently seeking candidates who can work our standard 8 am-5 pm shift, shifts extending past 5 pm, and 10 am-7 pm on Saturdays.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Maintain written installation procedures
• Test all services and products after installation
• Intermediate to advanced understanding of telecommunications fundamentals
• Work with customer service employees and customers, to resolve issues
• Handle questions and concerns presented by customers and vendors
• Communicate with various LECs to resolve issues affecting port dates
• Complete customer number port by working with the customer’s PBX vendor and/or Alarm system vendor to ensure successful turn-up of services prior to and during customer transition
• Complete tasks on time
• Accurately updates task notes

Requirements:

TECHNICAL DUTIES

• Be able to pull cable, terminate, and cable standards, closet build-outs, building/fire codes
• Be able to use test equipment as well as how to test connections
• Install and repair phone lines, DSL, and other related services
• Installation of cabling at a customer’s premise
• Experience installing CAT 5 cabling
• Familiarity with phone system programming
• LAN/WAN experience
• Tests and installs customer ADSL, xDSL circuit orders with the appropriate LEC

SKILLS

Strong analytical and communication skills

Proactive and responsive problem-solving skills

Physically able to repeatedly lift 15 lbs and occasionally lift up to 70 lbs

Able to regularly use and manipulate specialized tools and equipment, and climb ladders

A clean driving record is required.

Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.