Field Service Technician

Field Technician/ Outside Plant
The Field Technician will service, maintain, repair and install wireless equipment. This position is customer facing and requires strong communication and presentation skills coupled with a commitment to service excellence. The ideal candidate is a top performer that is self-starting, efficient and forward thinking. Ideal candidates would have an impeccable track record and reputation in the telecommunications industry (wireless, satellite, cable installation experience is inline and transferable). Primary tasks will be customer installations with technical/installation support.

Reports to: Outside Plant Manager

Duties and Tasks/Essential Functions:

• Install, configure, and support indoor & outdoor fixed wireless customer premises equipment
• Install, operate and maintain fixed wireless network and equipment
• Install, terminate, and test CAT5/6, and fiber cabling
• Install antenna mounting hardware
• Test/Troubleshoot network issues
• Terminate Cat 5/5e/6 Patch Panels
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Wireless, VOIP, Hotspot and more
• Research required information using network management systems (NMS) or other network management software
• Capable of creating and executing policy and procedures (new or enhanced)
• Follow industry and line of business standard processes and procedures
• Identify, diagnose, and escalate priority network and client related issues and redirect to appropriate resource if required
• Accurately process and record call transactions using a computer and designated tracking software to ensure proper customer service
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Proficient with all job related hardware systems, and software applications
• Dynamic and flexible with other reasonably related duties, as assigned

Skill and Knowledge Qualifications:

• Experience with Pulling, Terminating, and Testing of both Cat5 & Fiber Optics is desired
• Proper phone etiquette
• Strong time management and organization skills
• Strong written and verbal communication skills
• Must be dynamic, flexible and strong team player
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Effective listening skills
• Willingness to co-operate with others and work to the greater good
• Multi-tasking capabilities
• Occasional weekend work (On-Call Schedule)
• Understanding of RF principles a plus
• Experience with MIMO technologies
• Ability to work at a fast pace installing potentially dozens of users a week
• Familiar with frequencies in the ISM and UNII FCC bands
• Experience with Ubiquiti AirMAX and UniFi systems a plus
• CPR and First Aid certifications a plus

Competencies:

• Work effectively while maintaining high regard for safety
• Exemplary attendance and punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
• Focuses and guides self and team members in accomplishing work objectives;
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences
• Manages and leads through workplace conflict through effective debate, dialogue and has strong interpersonal skills
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Conditions:

• Must be able to work at height
• Must have a valid driver’s license with clean driving record
• Ability to lift up to 70lbs
• Work on a ladder up to 40’

Redzone offers a competitive starting benefits package, including:

• Paid Time Off Policy
• Medical, dental and vision insurance benefits
• Simple IRA Retirement account
• Entrepreneurial, highly technical and customer-focused work environment

About Redzone Wireless, LLC

Redzone Wireless, LLC, is an established Internet Service Provider (ISP) that is entering an exciting new phase of growth, and expansion. We’re gearing up to launch new technologies that will allow us to provide a premium suite of new high-speed Internet services, and we’re looking for some high-energy individuals to join our team. If you enjoy working in a high-energy environment where you have the opportunity to make a significant contribution and grow both personally and professionally then Redzone is right for you.
Related keywords: osp engineer, engineer, telecommunications, at&t, engineering

Job Type: Full-time

Pay: Up to $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Networking: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: On the road