Field Service Technician

Jump-start your career with a leading rural internet provider!

Rural Telecommunications of America, Inc. (RTA) an Internet Service Provider dedicated to providing affordable fast internet to America’s rural communities. We offer opportunities in a variety of business areas that will challenge your skills and grow your career. We would love to hear from you!

As a Field Service Technician (FST), you will be responsible for building, terminating, splicing, and documenting fiber optic cables, maintain installs, disconnects, reconnects, upgrade, and repair RTA telephone and high-speed internet service products with smooth efficient service that meets the expectations and needs of customers and clients. You will be expected to climb radio towers up to 500′ but average around 100′ to 250′, as well as install rigging systems, antennas, radios, coax, fiber optic cable, AC/DC power trunks.

A Field Service Technician should have:

• High School diploma or GED equivalent preferred; post-high school education a plus
• Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy
• Excellent customer service, time management, and decision-making skills
• Working knowledge of PC and MS Office products
• Comtrain certification a plus
• Bilingual in English/Spanish a plus
• Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions
• Ability to interact and communicate appropriate information to customers and team members in a professional manner
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
• Ability to read and interpret technical information, such as repair manuals, parts books, etc.
• Basic understanding of electronics, connectivity concepts
• Ability to work required shifts and overtime (as necessary)
• Ability to travel and provide service in assigned geography The FST is the face of RTA serving in the field as the front-line representative and a key member of our service-oriented team.

You will utilize your skills and talents to:

• Works outside or inside customer’s home or business to complete installations and repairs.
• Regularly climbs ladders and works on rooftops while performing installations and repairs.
• Troubleshoots by attempting to identify and remedy sources of internet, video and telephone service or customer-perceived problems.
• Prepares for daily work assignments by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives company truck between office, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.
• Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment.
• Educates customers on the features and functionality of installed products.
• Promotes RTA services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.
• Explains waivers, agreements, and customer release forms.
• Cleans work area upon completion of job.
• Participates in team meetings as scheduled.
• Applies knowledge and skills acquired through training to relevant aspects of work activities.
• Completes paperwork accurately, and reports and records work order status updates as required through various methods or media.
• Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed.
• Follows all Company standard procedures, policies and safety practices in the course of performing work activities.
• Performs other duties as assigned
• 90% of time is spent in the field with 10% spent in the office

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Veterans are welcome here.

If you are a veteran and looking for a career in the internet revolution, contact us and let’s begin your new career path together.

We are committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law

Job Type: Full-time

Pay: $14.29 – $32.86 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person