Field Service Technician Hiring Event

RESPONSIBILITIES:

• Provide telMAX customers with an extraordinary customer service experience.
• Operate well both independently and in a team environment in a fast paced, multi-tasking environment while maintaining accuracy and attention to detail.
• Be organized, determined, persistent and demonstrate exceptional problem-solving abilities.
• Keep the customer informed of work to be done.
• Continue to learn and understand telMAX’s products and services to promptly respond to face-to-face inquiries regarding software usage/features, monitoring, installation, maintenance and troubleshooting.
• Have the ability to distinguish colours.
• Proactively respond to network events reported on monitoring tools in the Customer Support Centre and document all interactions and/or escalations and troubleshooting steps taken.
• Continually train on proprietary system enhancements to manage customer requests more efficiently and effectively.
• Have sound practical judgment of priorities and time management.
• Observe and follow all Provincial and telMAX Health and Safety rules and policies.
• Contribute to building and updating training and instruction manuals.
• Supporting and coaching co-workers to learn and install telMAX equipment.

REQUIREMENTS AND SKILLS:

• A High School Diploma, College Certificate or equivalent experience.
• Minimum 1-5 years’ experience in field service or customer support role. Ideally, the applicant will have some experience in engineering, networking and/or telecommunications.

Demonstrated knowledge in:

• Installing, maintaining, troubleshooting and repairing fibre optic services & devices.
• Troubleshooting and connecting customer streaming devices (e.g. Roku, Chromecast, Apple, Android, Amazon Stick) & cable modems.
• Windows and MAC Internet Protocol IPv4 & iPv6
• Security/Virus/Spyware Malware software
• Microsoft Office applications (Word, Power Point, Excel, Outlook, Project & Visio).
• incident management.
• Experience in managing multi vendor networks in carrier class e.g. Cisco/Juniper would be an asset.
• First Aid training is an asset.
• A valid Drivers Licence (G2 or greater) with a clean driving record. **telMAX will require a Drivers Abstract from the Ministry of Transportation on a yearly basis. **

What to prepare

• Resume

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About telMAX Inc

telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available. Since 2016, the telMAX team has been working hard to develop advanced phone systems, TV solutions and ultra-high speed 100% Pure Fibre internet services. If joining a fast-growing company with an amazing team sounds exciting, then we’d like to hear from you!

Perks and benefits

• Snacks and refreshments
• Company swag

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!