Field Service Technician-Network

Overview

As Field Service Technician-Network in Onalaska, WI, you will care for installs, troubleshoots, repairs, and maintains telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). This position performs work associated with splicing and maintaining outside plant facilities and equipment. This position installs, splices, repairs, and maintains aerial, buried, and/or underground fiber optic and copper cable. The FST-Network has knowledge of commonly used concepts, practices, and procedures within the field of telecommunications.

The FST-Network has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.The FST-Network may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

This position can be hired at either a Field Service Technician (2023-22962) or Field Service Technician-Network (2023-22693) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role.

The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.

TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to business. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more.

TDS provides communications services to a mix of rural and suburban communities throughout the United States. The company employs more than 3,400 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. (TDS Inc.), a Fortune 1000® company [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com for more.

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such asfiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log ofall locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management of the installation of systems and performs related functions as requested by supervisor.

Qualifications

Required Qualifications

• Associate degree (or higher) with 2+ years basic technical telecommunications experience -OR-4+ years technical experience with telecommunications products and/or services -OR-current military service, or prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• Must have and maintain a valid driver’s license. Commercial Driver’s License (CDL) may be required.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires on-call/standby responsibilities. On-call requires carrying a pager and/or cell phone, being available to report to work (24 hours a day) and remain in a limited geographic area.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data &Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
• Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi-task.
• Physical requirements may vary based on company needs: Operation of heavy construction machinery, such as bucket truck, drop plow, and backhoe. Ability to dig, lift and climb.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.
• Must be able to operate vehicles with manual transmissions.

Do you meet all of the Required Qualifications, but aren’t sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role! Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today! 

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel and talk or hear. The associate is frequently required to stand; walk; and stoop, kneel, crouch orcrawl. The associate must also be able to climb poles and ladders. The associate is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The associate must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.While performing the duties of this job, the associate is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high risk areas such as high voltage electrical, trenches, and manholes. The associate is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The associate is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud.

Benefits 

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here. 

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

Pay Range

$24.16 – $36.23

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