Field Services Specialist

No.: CUPE C-22-0192UE

POSTED: June 30, 2022

DEADLINE: 4:30 p.m. July 8, 2022

Deadline: 4:30 p.m. _____________

Field Services Specialist

2 – Permanent Position

Information Technology Services

CUPE Local 4400 Unit C – Grade L (School Year)

$32.25 per hour

The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

NOTE: The Board is not permitted to offer this position to an employee if the time reasonably

needed to travel to the location of this position from another position held by the employee –

and/or from this position to the location of another position held by the employee or the

starting/ending times of the position would interfere with the employee’s one half hour lunch break

as required by the Collective Agreement.

Reporting to the Supervisor, Field Services, under the direction of the Team Leader, the Field

Services Specialist will:

• Provide technical support for devices such as wired and wireless networks infrastructure,

smartphones, peripherals such as printers, LCD projector setups, interactive white boards,

video streaming devices and other “internet of things” devices that connect to TDSB network;

• Identify and solve technical problems with computing and network equipment;
• Install, maintain, upgrade and support Windows, Mac, Chrome, iOS, and Android operating

systems; and

• Assist other Field Services team members and clients with hardware and software instructional

needs for administrative, teaching and learning needs.

Summary of Duties:
➢ Provide technical support in identifying and solving problems with Windows, Mac, Chrome, iOS,

and Android operating systems;

➢ Provide technical support for devices such as wired and wireless network infrastructure,

smartphones, peripherals such as printers, LCD projector setups, interactive white boards, video

streaming devices and other “internet of things” devices that connect to TDSB network;

➢ Assist other IT staff and clients with issues related to hardware, software, online platforms for

administrative, teaching and learning needs;

➢ Receive IT assistance requests from other Field Services team members and help provide

technical resolution;

➢ Support the implementation of technical projects, rollouts, site surveys and special events by

assisting in the installation, upgrade, configuration and maintenance of hardware, operating

systems, application software and other computing equipment within the TDSB;

➢ May assist in the evaluation of RFP of devices, peripherals and software and help conduct its

implementation;

➢ Identify and report on new and upgraded IT tools for Field Services and aid in their

implementation;

➢ Train /Coach/Support other Field Service staff in technology environment changes and create

documentation;

➢ Plan/design/deliver to staff instructions on the use of Windows, Mac, Chrome, iOS, and Android

operating systems changes and upgrades;

➢ Remain current with the changing technologies, computing hardware and software technology

relative to education’s instructional and administrative operations;

➢ May be assigned to work in other functional areas of IT Services; and

➢ Other related duties as assigned.

Qualifications:
➢ Three-year community college diploma in Computer Technology, Engineering, or related field,

with one year directly related experience, or equivalent combination of education and experience;

➢ Technology training, courses and certifications for TDSB vendor related products including

Microsoft, Apple, Android and Chrome Operating Systems, Cisco, Meraki, ITIL and ITSM;

➢ Understanding and knowledge of cloud-based platforms (e.g. Office 365, Google Workspace,

Mobile Device Management, Service Now, PowerSchool-Student Information System);

➢ Experience in diagnosing, troubleshooting, and resolving hardware problems with TDSB IT related

vendor products including desktops, laptops, peripherals, mobile devices, tablets and

Smartphones;

➢ Familiarity with WAN/Wireless and/or telecommunications networks and use of diagnostic tools

and software for TDSB network related tasks including: installation and troubleshooting of network

gear including switches, hubs, wireless access points, and the commissioning of network drops

and cabling;

➢ Familiarity with the TDSB wireless network and the Wi-Fi survey process and tools;

➢ Very good oral and written communication, interpersonal and organizational skills;

➢ Strong analytical, reasoning and problem solving skills;

➢ Proven experience providing assistance to clients with a customer service focus; and

➢ Proven ability to work under pressure and consistently meeting deadlines.

Special Requirements:
➢ Provision of own vehicle for Board Business.

➢ Requires regular travel within the TDSB region

➢ Will be assigned to work across the TDSB;

➢ Must be available to work overtime on short notice to meet client needs.

Location: 2900 Don Mills Road/ 500 The East Mall

Hours: 35 hours per week

Work Year: 12-month

Notes:
1. It is anticipated that interviews will take place within two weeks after the closing date of this

competition.

2. It is anticipated that the successful applicant will commence as soon as possible and practical.

Please note:
Applications must be submitted:
1. in résumé form with a covering letter to: [email protected]

2. with competition # CUPE C-22-0192UE in the subject line

3. Apply no later than 4:30pm on July 8, 2022

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to

make their needs for accommodation known in advance during the hiring process.