Field Technician

Field Technician

Pay Scale: $30 p/h, W2, no benefits

Duration: Full Time/Contract

Status: US Citizen or Green Card only

Reports To: Project Manager

Working Hours: Normal business hours

Work Location: Onsite , Customer Premises, Manhattan, NY 10013

Summary/Objective:

Glow Networks is a telecommunication staffing and consulting company based in Dallas, TX. We are seeking a Field Technician, to work in Manhattan, NY 10013 location.

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.

Duties:

• Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
• Provides direct post-sales systems on site technical support for reactive and proactive customers.
• Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
• Jobs are responsible for Client Total Customer Experience as well as the revenue growth, profitability, and account retention.

.EEO Statement: Glow Networks. provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.