Field Technician I or II

Industry: Telecommunications Location: Macon County but may vary Travel: 60% to 80% Local

• Responsible for assisting and support with installation, maintenance, and support of fiber and wireless installations.
• Assist with monitoring and maintaining customer network; assist with all technical related equipment including radios, switches, and routers.
• Review trouble reports for hardware, software, equipment, and service concerns with members of the BalsamWest team.
• Assist with setup and testing of new trial equipment, technologies, and programs. Specializing in various wireless CPE technologies.
• Other duties as assigned.

Skill Requirements:

• Proficient with Windows and browser software.
• Willingness to learn about PON fiber networks and other fiber-to-the-home (FTTH) equipment, PRTG and other monitoring software.
• Willingness to learn about terminating cables for computer and electrical components.
• Candidate should be comfortable with climbing on ladders, under buildings, and into small spaces.
• Willingness to learn about Cat 5e, Cat 6, as well as APC and UPC fiber connections. Effective at troubleshooting and problem solving.
• Willingness to learn about IP, Ethernet, and Fiber networks. Some knowledge of electrical wiring is a plus.
• Must display and provide great customer service to our clients.

Experience:
No prior experience required. The successful candidate should possess a willingness to learn the following: Testing; Troubleshooting/Diagnostics; Vehicle Operations, and Microsoft Office Suite.

Job Description for Field Technician II:

• Responsible for assisting/support with installation, maintenance, and support of wireless and FTTH networks.
• Assist with monitoring and maintaining customer network; assist with all wireless and FTTH equipment including ONT’s and PON Switches.
• Review trouble reports for hardware, software, equipment, and service concerns with other members of the BalsamWest team.
• Assist with setup and testing of new trial equipment, technologies, and programs. Specializing in wireless and PONs technologies.
• Proficient in either wireless or FTTH installs.
• Other duties as assigned.

SKILL REQUIREMENTS:

• Proficient with Windows and browser software.
• Willingness to learn about PON fiber networks and other FTTH equipment, PRTG and other monitoring software.
• Experienced with choosing and terminating cables for computer and electrical components, comfortable with climbing on ladders, under buildings, and into small spaces.
• Familiar with Cat 5e, Cat 6, as well as APC and UPC fiber connections. Effective at troubleshooting and problem solving.
• General knowledge of IP, Ethernet, and Fiber networks. Knowledge of electrical wiring is a plus.

EXPERIENCE:

Experience in residential home networking and installations. The successful candidate should possess demonstrated success in the following areas: Testing; Troubleshooting/Diagnostics; Vehicle Operations, and Microsoft Office Suite.

COMPANY BENEFITS:

100% Paid employee health, dental, vision, short/long-term disability, and life insurance.

Matching 401(k) plan. 100% Immediate vesting.

PTO: 15 days. After 5 years 20 days.

10 Paid holidays.

Parental Leave

Excellent teamwork.

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Macon County, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person