Field Technician/ Telecommunications/Out of State Traveling

Fourteen IP is a leading global provider of specialist voice and data solutions to the Hospitality Industry. Supplier of EVOLUTION Voice the leading unified communications platform for hospitality, guest engagement and both fixed and wireless guest internet access solutions.

Fourteen IP is people centric company who are proudly accredited by Investors in People, we are looking for someone who enjoys to travel and is not afraid of challenges and wants to take ownership of the role.

Purpose of Your Role

The Technician possesses advanced technical knowledge and expertise in relation to the design, configuration, deployment, testing and commissioning of voice and data solutions. Senior Technicians deploy the solutions, products and services provided by the organization in line with the relevant industry, client and organizational standards and in accordance with site specific project plans and documentation. Senior technicians will also undertake mentoring, coaching and supervisory activities in relation less experiences technical personnel on site, to ensure that their work is also delivered to the highest standard. Technicians ensure that client solutions maintain operational continuity through high level fault, support and monitoring activities in line with organizational and contractual service level agreements.

Your Duties & Responsibilities

The Technician will fulfil the purpose of the role through.

• Effectively and independently take on tasks/work inside multiple projects simultaneously.
• Installing and configuring systems
• Assist with provisioning challenges
• Document procedures, custom call flows and architectures
• Perform daily tasks for monitoring system state and performance
• Manage technical aspect of new product rollouts
• Install, test, maintain and repair voice and data.
• Must be familiar with frame tap outs.
• Manage 3rd party resource on site
• Perform on site customer handset and system training
• Rack and stacking of kit on site
• Cable terminations
• Must come from a telecom background
• Writes technical specifications and make appropriate recommendations.
• Provide pre-sales technical support to colleagues requiring assistance with equipment, hardware or service configurations and functionality. When required liaise directly with customers or prospective customers in relation to the same.
• As and when required assist in verifying the technical and functional accuracy of proposals, tenders and quotations.
• Work with the equipment, hardware and services supplied and supported by the company and which are primarily located on customer premises.
• As and when required, configure, pre-build and test hardware equipment and serviced prior to installation at customer premises.
• Have an advanced understanding of how voice and data communication equipment, hardware and services work and be equipped to handle disruptions of service, establishing solutions to deal with challenges as and when they arise in the field.
• Establish, maintain appropriate systems and other pro-active monitoring systems documentation and records including but not limited to Field service Lightning , passwords and backups.
• Ensure technical jobs are responded to and resolutions are met within agreed SLA’s and in line with contractual obligations/
• Assess situations, solve problems and apply solutions in an adequate time scale.
• Be competent in all aspects of associated cabling works.
• All work will be carried out with an understanding of circuitry, installation, government compliance and in accordance with the relevant safe working practices and risk assessments.
• Establish and maintain effective interpersonal relationships with those contacted during the course of work.
• Technical training and or lead worker oversight the work of less experienced technicians.
• When required provides training, coaching and professional development to members of the team in order to enhance their knowledge and skills. At times it may be necessary to provide the relevant training on the use and functionality of hardware, equipment and services to customers and other relevant third parties.
• Complete required training for the post and strive to meet development objectives.
• Responsible (if applicable) for maintaining any technical or professional qualifications required for the post.
• Work towards the ‘Fourteen Way’
• Perform any other / or additional duties as dictated by the needs of the business.

Your Personal Key Performance Indicators

· Achievement of Service Level Agreements (Response, Rectification, Remote Clearance)

· Deployment of solutions in line with technical specification and financial budgets

· Repeat/Return visits

· Operational Productivity

· Maintenance of professional accreditations / training

· Accuracy of documentation and information

· Customer satisfaction, commendations and complaints

· Compliance with company systems of work, policies and operational procedures

· Commissioning and operational audit findings

· Submission of reports, documentation, expense claims and information requests within required timescales

· Presentation and preparation (uniform, equipment, PPE)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Application Question(s):

• The Field Tech role requires 90% of out of state travel time. Would you be comfortable with this amount of traveling?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver’s License (Preferred)

Work Location: Remote